Christine:

In re-reading your original post, it occurred to me that LW may not be downloading the file at all, or the file is corrupt, or there's a bug in LW or even a system conflict, rather than re-directing it as I first thought. So it's very possible that if you do everything I just suggested, it still may not do you any good. I have no idea what to do about any of those problems. I'm very sorry.