I’m new to all this. I’ve looked in the FAQ’s’ and help areas without any luck.

I have successfully downloaded five files so I know this puppy can work. But most of the time I first get a “connecting” message which after a few seconds is replaced with “Requery sent, Waiting 299 for results.” The number 299 counts down to zero and starts all over again. I’ve gone away and come back after several hours and it’s still counting down. Can someone please give me a clue as to what’s up? Thanks in advance.