well, im having this same problem....except im not sure what you're talking about with all the "\" business. i just know that whenever i click on any song to download it tells me it could not move it to the library. is there any way to fix this? i'd really like to get some new songs! and also, it wont let me delete my songs from the library. it says "unable to delete the file. it may be in use by another application". any ideas about this one ??? if you know how to fix this, please try to explain it simply bc im not good with computers, unfortunately. thanks a bunch!