LimeWire will show up to 90 files sharing and then crashes and locks up the system in what appears to be some kind of infinite loop. It takes about an hour to get to this point. I have about 1200 files to share. It's slow and unreliable.
I have been running Limewire for a year from my firewire drive with no issues until this version. After removing Limewire from the firewire drive, I reinstalled it to the main drive in my G4. The issues remained exactly as before. No difference.
Apparently a postponement of the exercise of my license is not permitted by your policy either. I am not asking for a refund necessarily. I am asking for a reasonable solution.
I have read the policy. Here it is:
LimeWire PRO Refund Policy - FINAL SALE
We will not issue refunds for LimeWire Pro software purchases. Frankly, we just don't have a sufficient support staff right now to be manually processing such transactions for our large user base. Therefore we are making it very clear up front: no refunds for any reason. This includes, but is not limited to, cases where LimeWire Pro performs poorly on your computer.
We know that LimeWire Pro is worth the money, but because we cannot offer refunds, we encourage all users to think it through before purchasing the software.
If you have any doubt whether or not the software is for you, you can try LimeWire by downloading the ad-supported version of LimeWire first. Then, if you figure out that you like it, you can uninstall the ad-supported version and purchase LimeWire Pro or you can perform the following test:
BEFORE PURCHASE, PLEASE PERFORM THIS TEST!!!
Q: I have LimeWire open but I can't seem to connect. I know I have an internet connection so what's going on?
A: Your ISP (AOL, Cablevision, etc....) might be blocking Gnutella traffic. For example, the ISP STARBAND blocks all Gnutella activity at their network. If you're on Windows, perform this test to see if you can connect to Gnutella. Non-Windows users can run this as well if they know where to find the telnet program.
1. From the Start menu, choose "Run".
2. In the resulting dialog box, type "telnet 64.61.25.171 6346". Click OK.
3. A window will pop up. If it doesn't say "GNUTELLA OK" within a few seconds, your ISP is probably blocking Gnutella traffic. In this case, there's not much we can do. Non-Windows users can run this as well if they know where to find the telnet program.
If your ISP blocks Gnutella traffic, LimeWire WILL NOT work on your computer.
I did all of this over a year ago and found Limewire more than satisfactory until the most recent version: 2.7.13
Limewire's insufficient staffing to handle customer service issues is not my problem.
I am your customer. You have my money and have offered me excuses.
Get some people in place, who know how to take care of customers.
Your organizational problems are not my concern. I don't care about them and I don't want to know about them. But, now that I do know about them, I understand Limewire doesn't know how to take care of business.
I am sorry to hear this is the case.
Sincerely,
Steve
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On Saturday, December 7, 2002, at 07:18 PM, Zenzele T. Bell wrote:
LimeWire Pro does not support FireWire drives. LimeWire is set, by default, to exit after transfers. To change this preference, simply go to LimeWire ->Preferences->Shutdown, and choose Shutdown Immediately.
How exactly are your files "not being shared?"
Norton Disk Doctor interferes with LimeWire, and should be disabled until your downloads are complete. In fact, all disk utilities should be disabled, whenever you are downloading files from an outside source. You can scan them afterward - that is the standard way to use them.
Also, please see our refund policy:
http://www.limewire.com/index.jsp/refund
Thanks,
Zenzele