Fair enough. Good luck, and thanks for the info. BTW--did the file download from the same IP? If so, that would really confirm the problem! Sounds like even support doesn't have the a clear answer on the library problem if all they suggest is the resume trick, even though many have said the name cause seems inadequate. I'm getting more steamed the more I think about this, so I'll stop now.
Cheers--Stief, and good for you, fiberman!