No, Apple wasn't very helpful at all. I'm sorry, but I don't know what you are talking about. I have a PowerBook G4. I just uninstalled and reinstalled Limewire. I installed from versiontracker.com instead. Maybe this will make a difference. Apple said they can't help me because they don't support Limewire issues. I have to admit, I'm getting so frustrated that the excitement of having this stupid iPod is starting to drop off. Sorry to sound this way, but I've been trying to do this since last night. I don't know what else to do. I tried it with several songs from Limewire, nothing worked. Do you know how to get a hold of someone who works for Limewire on the phone or something? I swear, it's always me who has the problems. Nobody else ever has the troubles I do with computers!