I'm not sure how to contact the big wigs, but this one person had a good idea.

"Don't you think it would be a wise idea to have a special FAQs just for the iTunes/QuickTime problem? Granted, some people will still not read it and post their "I can't play my mp3's in iTunes" or "I can't find my downloads", but some at least would get the help they need without everyone having to repost the same stuff over and over again."

Amen Brother, Amen

It's true,I've found that one Quicktime problem about 7 times.