The problem with most FAQs is that, once they are written, the authors tend to relax thinking that nothing much will change. Unfortunately, the Gnutella environment is subject to almost continuous change and selecting what to include in Limewire's FAQs and how frequently to update or amend them is a problem. Then you have to ask whether to include general operating system/application package explanations in your own package FAQs. Why only deal with iTunes/Quicktime when there are problems with PC-based applications as well? That said, if you would care to spend the time drafting a new set of FAQs to cover this problem area, I sure we can arrange for it to be sent on the one of the bigwigs. You never know, your effort could be immortalised in e-text.