. . .is that you're not connected to the internet. This is confirmed if you do not have a green light showing at the bottom left hand corner of the template. The simple solution is to pull down the menu and select "connect". However, that may not do the trick if you have more general problems. So, return to the forum if the simple answer does not work and confirm which version of Limewire you have, which machine and what level of OS. That will help us to give you the best advice.