I never had much luck with Pro Support, but the forum folks here really helped me. To be fair though, some report that Pro Support works, even though $20 tech support should only be worth--what?--15 minutes tech-time?

Anyway, since LW is also an open source project, I still consider Pro to be a donation. Much more satisfying, and a lot less frustrating.

The key for Mac OS users, is that LW is the only major p2p client still supporting them. Even though I happily switched to OSX 1 1/2 hrs ago, some of my friends are still happy with 8.6 machines (damn but those machines just keep on going!), and so LW gets my loyalty on their behalf. Don't know how much longer they can keep on going though--Java keeps upgrading and cutting Classic out of lots of goodies.

If a friend needs Classic tune-up, rebuilding the desktop is always part of the job.