I'd be interested to know if LW lied, but all I can understand from your post is that you risk libel.

You say LW is not faster--than what?

Frankly, sounds to me like you have a Verizon Wireless problem. Why don't you reduce your risk, edit your thread topic to something more informative and less risky, post your specs, and maybe someone familiar with your set-up can offer some suggestions. Obviously Pro support hasn't been able to figure out your problem, so maybe someone here can help with your exceptional situation.