There's no 1-800# (Pro users get email support), so give more details (see http://www.gnutellaforums.com/announ...?s=&forumid=22 )

The 'sheilded' message just means you won't see many words that people are using to search the network, because you are connected to machines running as Ultrapeers. They are filtering other people's requests so your "leaf" connection isn't swamped with too many requests.