The trial version I had gave me an edit that I needed to upgrade in order to continue to download- the only upgrade option I could see was to upgrade to Pro. If I could have continued to use the trial version (which was working just fine) I certianly wouldn't have decided to download a version that cost me a non-refundable fee. I'm sorry, but I have read the FAQs and whatever parts of the issues I could understand I have tired but still can not connect. No one seems to be able to answer my initial question, why could I use the trial version just fine but then when I upgraded now there are all kinds of issues w/firewalls and stuff yet I'm using the exact same computer, dsl connection, internet service etc.?