I've been using DVD Santa to burn DVDs and was getting along fine with it until yesterday.

I tried burning a DVD and got an error message saying "DVD Santa has encountered a problem and needs to close"

I've had the same error message today, so thought I'd try a different program. Downloaded DVD Burning Xpress, fired it up and got another error message "DVD Burning Xpress has encountered a problem and needs to close"



What's happened? How can I fix it?

What was the common factor?
Were you trying to burn the same file?
If so, did you scan that file for errors?

I've tried to burn three different files in both Santa DVD and Xpress.

It was about time for a monthly Windows Update wasn't it?
Maybe one of those Microsoft patches got in your way.
Try uninstalling your DVD burners, reboot, and then reinstall or even update them.

I'll try that tomorrow and see if it works, cheers!

Brilliant. That worked. Cheers!

This has just started happening again.

I've tried uninstalling DVD Santa, rebooting and then installing it again, but the same error message appears.

Any idea of what else I can try?

Do any of those programs provide more details about the errors?

I use dvdsanta and have come across this problem a few times...
Its one of the files and now you need to work out which one it is if not all 3..
You can start by checking the file on Bitzi
http://www.gnutellaforums.com/showthread.php?t=37676 info on how to use Bitzi...
I have also done what Aaron has suggested deleting the app and re-downloading it and I have fixed the problem that way, but when it continues to happen it has to be the file...
What happens to your shared folder (outside of LW) when you open it to access your files???

It gives an error report. I'd post what the report says but it doesn't allow you to highlight so I can't c&p it.

After reinstalling Santa last time, it allowed me to burn the files I was trying to before. As for this file that I want to burn now, Bitzi says it's a good copy and I can play it fine on the computer. So I think the files are fine.

I've just found something though. As soon as Santa starts encoding the file the error message pops up. Before, I just clicked to either send the error report or to not send and the whole programme shut down. But I've just tried not clicking anything in ther error window, moved it out of the way and found that the file is still being encoded.

So I thought that maybe I'd be able to burn the file despite having the error message up. But, it's just finished encoding and as soon as the Burn Now window should have popped up, Santa crashes.