"subs" Translation please!

Y'know, I keep hearing about those guys ignoring emails about Pro and people
needing real support. Can anybody report one instance in which these
iMesh guys actually did do something right for a dissatisfied user? I
already know that the tests we (the original BearShare gang) tried all came up
with the same result: we were all completely ignored. Not one reply so far
over the past nine months and the so-called "online" support appeared to be a
bot with only one thing on it's mind: rental payments for low-rez and DRM
polluted .WMA files! You think they could afford more real people since the
RIAA was so willing to give them thirty million bucks to launder as a bogus
buyout and "settlement" when Free Peers was "sued" last year.