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BeckyW May 25th, 2006 07:09 AM

I need some help please
 
I'msorry I didn'tknow whereto post thisat.I purchased the LimewirePro awhile back,But I recently had a problem with my computer and it well crashed...I LOST EVERYTHING.I tried going to Limewire Pro support and typing in my email and it keeps telling me I don't exist.Can anyone tell me howto get in touch with them to be ableto re download my limewire Pro again.PLEASE any help would be greatlyappreciated.

Lord of the Rings May 25th, 2006 08:25 AM

That depends upon how long ago you purchased LW Pro. LW Pro offers 6 months only of updates & customer support. Near the end of 6 mths they offer a discount to continue with pro for a short time. At the end of 6 months your name will be removed from their database if you chose not to continue with pro support.

BeckyW May 25th, 2006 04:08 PM

Thanks for the input,I never got any updates offers from them after I purchased it and never was able to get any help from techs upport ever,so I guess I will just use the free version for now.

(Near the end of 6 mths they offer a discount to continue with pro for a short time. )Never received this offer from them.It has been about a year since I purchased it.But I should be able to at least redownload the Pro I paid for right even if I don't upgrade again. They only said you wouldn't get updates after 6 months or customer support,they didn't say you would not be able to use the Pro you purchased.Am I correct on that matter or not?

Only A Hobo May 26th, 2006 07:51 AM

Hi .. I just downloaded a new pro version and had not realized my subscription had run out. On going to pay I was offerred the reduced rate of $14.50 and paid it gladly. How long this offer lasts after the expiry of your old pro I do not know. Apparently an e-mail offer is supposed to be sent out, but I never recieved one. Old Pro versions are not available from Limewire, but if you are a mac user you could PM me and I might be able to think of something. Officially, I regret that you should have kept an archived copy of your old installer in a safe place. I hope this explains the situation :):)

Lord of the Rings May 27th, 2006 07:29 AM

I have some older pc versions. But nothing earlier than 4.8.1 (I wouldn't offer anyone anything earlier!)

BeckyW May 27th, 2006 07:54 PM

Thanks Guys I aprreciate your help,Hobo I have a PC a Gateway computer,and I do regret I didn't keep a copy of the installer now.I never have had anything remotely close to this happen to me before.I have had only 2 computers both Gateways and the old computer my sister has now and it still works perfectly,I just outgrew it.But I never had to do any restoring or anything on it in the 5 yrs I owned it, and this one which is now a little over 8 months old was running perfectly until the Bad Storms hit and caught me off gaurd while I was on it,had a power failure and it messed up something in my Windows XP I tried everything before doing the total system recovery to Factory settings..I have learned a very hard lesson BACKUP everything to Disks for an emergency. lol
I downloaded the newest freeversion I will probably have to break down and pay the $18 for Pro again.Thank you guys so mcuh for trying to help I appreciate it so much.


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