Still No Connection 2 days after purchasing Limewire Pro.

1. Windows XP
2. NORTON AND WINDOWS FIREWALL
3. NO CLUE ON THE RAM
4. NO CLUE ON HARD DISK SPACE
5. CONNECTION- CABLE MODEM(WOW)- ON WIRELESS ROUTER.
6. WEBSTAR MODEM, NOT SURE OF THE MODEL, AND NETGAR ROUTER MODEL WGR614.
7. LIMEWIRE 4.14.10 PRO, AND JAVA 1.5.0_09
8. tRYING TO CONNECT FROM HOUSE.
9. WOW IS SIP SERVICE PROVIDER.
10. SIMPLE TEST WORKED
11. WE HAVE A LAPTOP UPSTAIRS AND PC COMPUTER DOWNSTAIRS. i DONT BELIEVE THESE ARE SHARING CONNECTIONS.
12. WE BOUGHT THE LIMEWIRE ON SATURDAY AND HAVE BEEN TRYING TO GET A CONNECTION FOR 2 DAYS WITH NO HELP FROM ANYBODY IN TECH SUPPORT, IS THERE A NUMBER THAT CAN BE CALLED?
13. YES THERE IS A BRICK WALL IN FRONT OF THE BLUE WORLD ICON. wE HAVE SHUT THE FIREWALLS OFF, BOTH NORTON AND WINDOWS AND STILL BRICKS.
14. hAVE NO IDEAN ON THIS QUESTION, YOU ARE SPEAKING A DIFFERENT LANGUAGE WITH THIS, SO I DONT KNOW.
15. NORTON IS THE SECURITY SYSTEM WE ARE USING.
16. LIVING IN THE UNITED STATES.

IF THIS CAN NOT BE RESOLVED IN THE NEXT FEW DAYS WE WOULD LIKE A REFUND, WE ARE PAYING FOR A SERVICE WE CAN'T USE AND IT IS TO THE POINT OF BEING RIDICULOUS, PLEASE HELP.