1. OS version? (eg: Windows 98) Window XP SP2

2. What firewalls you have? Windows Firewall, Norton Internet Security both with Limewire exceptions

3. How much ram? 265 MB Ram

4. Hard Disk space available? 19.3 GB

5. Connection type? (eg: dialup, broadband, cable, etc.) LAN ethernet

6. Modem & router brand name & model numbers? CNet PRO200WL PCI Fast Ethernet

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? house

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. Limewire 4.13.0 & Java 1.5.0_10

9. Who is your ISP provider (Internet Service Provider)? Vip1.net

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? page cannot be displayed

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. NO

12. Is this a your 1st try at LW or is this a new problem with an experienced user. kinda new had it once before on computer and worked fine

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes