1. what OS version? (eg: Windows 98, XP,OSX, Vista) Windows XP

2. What firewalls you have ? None that I am aware of.

3. How much ram ? 960

4. Hard Disk space available ? Not sure but enough, I'm sure

5. Connection type (eg: dialup, broadband, cable, etc.) ? Cable

6. Modem & router brand name & model numbers ? Lynksys Speedbooster wireless something or other.

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.) ? House

8. What version,LimeWire & Java,Go to L/W's Help/About L/W, THIS show both LW & Java version.? LImewire 4.12.11 and Java 1.5.0_02

9. Who is your ISP provider (Internet Service Provider) ? Charter Communications

10. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ? I get the this page cannot be displayed message

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No

12. Is this a your 1st try at LW or is this a new problem with an experienced user.? New since reformatting

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ? Sometimes yes and sometimes no

14. Have you given full permisions for LimeWire to pass through your Firewall ? As far as I know since I turned them all off or deleted them

15. XP users, Please state XP firewall on or off.? Off