**You are free to use alternative products.**

Wow, that's really big of you.

#1) The problems I have been pointing out are not the results
of "spoilers", people who just want to frustrate by killing downloads.
I know this because I have downloaded them EVENTUALLY, after
hours and hours of RESUMING, REQUERY and etc.

#2) I have read volumes of your stickies, etc. Even the FAQ. In fact
RTFM is one of my favorite rings and I feel very few people DO read
them.

#3) I have (had) 23 very desireable files at all times on my box and
purposely leave my computer on all night to facilitate others. Some
people "get it" some people do not. I am one of the former group.

#4) The plain matter of fact is that once I setup Pro with all the etc's
and options carefully gleaned from the forum (after a few days) my
download capacity was shiznit.

#5) Since then I have sent three posts to support and have yet to
receive an answer. So if Pro's one large advantage is support, I was
chiseled for $9.50.

#6) I am not in a hurry, I am not a disgruntled guy nor am I dissing
your fine program, I'm sure it works for someone or else it would have
vanished long ago. I am only expressing MY experience, which after all
should be ok since this is a forum.

#7) Files smaller than...say, 7 megs are actually downloading ok.
Anything over that I have problems with. To test this I and a friend
arranged to put a file with a unique name (fubar.sit) that was about
14 megs so I could search for it and download it from her through
LimeWire (both DSL). Same thing...many requeries, O kbs, and sure
enough after 90% of the download it slowed and stopped. We switched
and same thing for her. EVENTUALLY, YES I did download the file.

Perhaps the problem has so many variables that it's difficult to fix with
just a few solutions. I don't know. However I should be free to express
my own experience.

As for my original post. TRUTH, the problem began with Pro. I will try
again with the free version. Gee, I hope I am free to do that?

By the way, it is apparent that someone (coders) have done a lot of work
and I am grateful for a wonderful program. However, no reply from support
after three emails and two weeks is kind of a burn.