I cannot download songs, but was told to copy and paste this link:

/Applications/LimeWire/xerces.jar
LAST MODIFIED: 1043367542000
SIZE: 1646108

to the bugs@limewire.com e-mail address. I did, but they did not help and gave me this site. Every time I try to download something, it either says "waiting in line, position #" and does not download or "requery sent, waiting ##" and does not download. This is ridiculous!! I am paying for something that does not even work!!

I am not sure why you feel that Limewire is not working. My own experience is that, because of the vast overload of traffic on the Gnutella network, only about 5% of hosts respond immediately to the download request and, of those, most will stall during the download and require remedial action by the user. You have not purchased a "magic" application that will simply drop your most desired music into a file for you. To get results, you have to engage yourself in the activity, work to improve your knowledge, and build up experience and expertise. You have paid for one of the better applications available at this moment. If you want instant results, I suggest you go down to the record store and spend your money there.

I understand where you are coming from, and I apologize for not being more clear with my problem. When I got Limewire, it worked for about the first 5 months. I would often recieve the "Requery Sent, Waiting ##" messages and the "Waiting in Line, Position ##" but I was always able to complete my downloads. All of the sudden, however, it has completely stopped working. I have tried to let it download for as long as 3 days and it does nothing. When the company tells me that I have a bug in the system, I think that something is probably wrong with it. Can you please tell me what I need to do to get this working again????? Or get my money refunded?

The advice will be slightly imprecise because you have not told me which computer you have, what operating system or which version of Limewire you are using. I shall make the assumption that you have not downloaded either an upgrade of Limewire or of any other application that might require modification of your operating system (if either assumption is incorrect, this advice may be incorrect and different action might be required).

I am alarmed by your statement, "I have tried to let it download for as long as 3 days and it does nothing." It suggests that you have completely misunderstood my first post. You cannot sit there and watch the download fail. You have to take remedial action. There is no automatic reconnection to the host. You have to kill the download and restart the download from the original hit on the search page (which you have carefully kept available). Assuming that the host has not shut down his/her computer (which may be the reason for the failure), restarting the dowload will usually reconnect you to the original host. If not, leave the stalled download in the download box and repeat the search using the same typography. That will often refresh the connection. There are many other practical measures that you can discover through experimentation.

And as to your suggestion that you should have a refund, I am surprised you should feel that five months of valuable service is an inadequate return on your initial outlay. No shop or business in the Westernised world would consider such a request reasonable.

Just so you know, I have a new iMac, and am running MacOSX, and I have not upgraded my Limewire. I did not understand your first post. Normally, that is what I do. I normally kill the download, and move on to try a different one. But lately, not a single song has worked. I have to kill every single one. So then I decided to try to let it download for as long as I could to see if maybe it would work (I tried for 3 days), but it did not. Concerning my refund, it makes perfect sense to me. When I first purchased Limewire, the offer was $1 a month. I bought it for 24 months, and paid $24. However, it only worked for 5 months. Therefore, I feel I should only have to pay $5, and get my $19 back. But what I would really like is for my program to work. Is there ANYTHING you can suggest?

I suggest that you go through a complete reinstallation sequence. Uninstall your current version of Limewire and then use Finder to remove everything with "Limew" in the label. Now restart your computer in Safe Boot (ie hold down shift while restarting). This will run an invisible file check and repair any general damage. Now drop into the Utility box and use the File Permissions Repair sequence. When this has completed, restart again. Now back go to Limewire and download the latest free version (I think we're up to 2.9.11) and install that. Hopefully, that will give you some improvement pending the implementation of a Limewire version based on Java 1.4.1 which we're all waiting for.

As to the issue of a refund, I am an unpaid volunteer and nothing to do with the guys that run the shareware-based company that underpins the development of Limewire. I have expressed my opinion and see no reason to change it. You were committed enough to the shareware concept to pay the developers some money. That was very public-spirited of you. I'm sorry you now feel you are owed some of it back.

I paid $10.00 for six months of LimeWire Pro upgrades. $24 for a year sounds like a raw deal. As to your inability to download much of anything, that is a problem that seems to be popping up a lot with the 2.9 Pro release. I appear to be one of the luckiest people on the network at this time as I am downloading at blazing speeds, much faster then I did before 2.9 and since this has been going on a few months I no longer see my speed as a fluke. I do not have any answers for you, but I DO think LimeWire and p2p in general needs to be more up front about just how touch and go it all is. Lots of people pay money for pro editions they believe will work like the old Napster, basically glitch free. They really are not there yet with p2p. Given that p2p is basically facilitating an activity that has been determind to be illegal (you don't have to tell me about all the other uses, I know that already) I would not expect p2p in general or the Gnutella network to improve dramatically any time soon. I think everyone should think twice before they pay for this or any p2p software, but I think getting your money back is highly unlikely at best.

katgirl