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Download/Upload Problems Problems with downloading or uploading files through the Gnutella network.
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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
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  #1 (permalink)  
Old June 22nd, 2005
Novicius
 
Join Date: June 22nd, 2005
Posts: 4
nissan_maxima_guy is flying high
Angry Incomplete files

Whenever I download music or movies especially, it starts out well and I keep previewing to make sure it is downloading correctly. But at some point through the download I preview it and it only shows the first minute or to of the song or movie. I then check the library and check the incomplete file. The megabytes is correct with what I have downloaded so far but the duration is only a fraction of what it should be. Also the incomplete preview appears in the incomplete folder in red. Please help this is extremely frustrating. My email is ****

Any help would be great.

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Last edited by Lord of the Rings; June 22nd, 2005 at 01:12 PM.
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  #2 (permalink)  
Old June 22nd, 2005
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You can only preview as much as you've downlded; eg: you downld 2% of a 100 min video, then you'll only be able to preview 1st 2 mins.

Keep in mind that when you preview a video it created a preview file in the incomplete folder which should later be deleted (has the name PREVIEW in front of it.) This preview is a snapshot of the moment you 1st previewed it. It will not change in size. If you later do a preview after the file has downlded more than the size & length will be greater. Preview files are not shared & do not have a corelation to the source & so might be coloured red. An incomplete file sometimes takes on the size of the complete file despite it's not totally downlded (usually seems to happen with videos.) Just follow the downld % you see in the downld window.
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  #3 (permalink)  
Old June 22nd, 2005
Novicius
 
Join Date: June 22nd, 2005
Posts: 4
nissan_maxima_guy is flying high
Default Still having trouble

I know all about how much I can preview but the problem is that when the download is finished and I try to play it in quicktime it just shows a small "preview" even though the entire thing is downloaded and complete.
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  #4 (permalink)  
Old June 22nd, 2005
Novicius
 
Join Date: June 22nd, 2005
Posts: 4
nissan_maxima_guy is flying high
Angry Still Having Downloading Problems

THE BEST WAY I CAN DESCRIBE MY PROBLEM IS THROUGH AND EXAMPLE. I AM DOWNLOADING A 181MIN MOVIE AND EVERYTHING WAS GOING FINE. I PREVIEWED IT EVERY ONCE IN A WHILE AND IT WAS PROGRESSING NICELY. THEN WHEN IT WAS AT 40% I PREVIEWED IT AND IT SHOWED 2 MINS OF FOOTAGE, ONLY A FRACTION OF WHAT I HAD BEEN PREVIEWING BEFORE. SO I EXPLORED THE INCOMPLETE FILE AND IT SAID THAT IT WAS AN 80MB MOVIE WITH A DURATION OF ONLY 2 MIN EVEN THOUGH 20 MIN BEFORE WHEN I PREVIEWED IT, IT HAD BEEN A 75MB MOVIE WITH 15 MIN DURATION. NOW EVER TIME I GO BACK AND EXPLORE MY FILE IT INCREASES A LITTLE IN DURATION. IT IS UP TO 2:24. PLEASE HELP THIS IS PISSING ME OFF AND IF I DONT GET HELP I WASTED 20 BUCKS GETTING LIMEWIRE PRO WHEN I COULD HAVE GOTTEN KAZZA FOR FREE AND IT WOULD HAVE ACTUALLY WORKED.

EMAIL ME *** Forum Rules (click here) Follow the forum rules or we will scrub your posts. This is a 2nd warning!

Last edited by Lord of the Rings; June 24th, 2005 at 02:47 AM.
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  #5 (permalink)  
Old June 22nd, 2005
Novicius
 
Join Date: June 22nd, 2005
Posts: 4
nissan_maxima_guy is flying high
Default Number??????

Is there a phone number for limewire tech support so I can explain my problem easier?
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  #6 (permalink)  
Old June 24th, 2005
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QuickTime player is not reliable for previewing movies. Not unless you have the appropriate codec/plug-in such as divX or others. I've suffered the same identical problem as you with QT player but when I previewed the video with VLC, no such problems. Get VLC here: http://www.videolan.org/vlc/ (choose nearest mirror site)

For LW support (they don't use phones there, they use mirrors or smoke signals lol ) use service@limewire.com to email them.
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