I hope you made a typo perhaps you mean 4.9.26?? This version was one of the last not to have the "licencing issue". As you say you "just" purchased it ...How recently was that, and How much exactly did you pay for it.

The queued Status might exist because you Maximum downloads in Tools or preferences> Downloads is set at zero. This should be set at somewhere between 1 and 5 to start with. If you change it, remember to click apply > OK

This may help or you may have some other issues .. please let us know. As for the lack of support, please answer the questions I asked.

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