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Download/Upload Problems Problems with downloading or uploading files through the Gnutella network.
* Please specify whether the file problem is a Gnutella network shared file OR a Torrent file. *


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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
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When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
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  #1 (permalink)  
Old December 22nd, 2005
Novicius
 
Join Date: December 22nd, 2005
Posts: 3
Devoir is flying high
Default Slow and Lock

After launching LW and beginning dl. within a few minutes my computer becomes un responsive. the mouse will move but no response not even CTL-Atl-Del ... The only recourse is flip the big switch and start over.

Any thoughts or can you point me towards the info.... I'm using LW 4.9.3.7
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  #2 (permalink)  
Old December 22nd, 2005
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 656
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
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Can you give us a total desciption of your set up:
1. OS version? (eg: Windows 98)
2. What firewalls you have?
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.)
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (home, school, work, etc.)?
8. What version of Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. Else go to control panel & open Java utility.
9. Who is your isp provider (Internet Service Provider)?
10. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
11. Is this a your 1st try at LW or is this a new problem with an experienced user.
12. After opening LW, do you use the Resume/Find Sources button on all your incomplete files?
13. Approximately how many files do you share?
14. Approximately how many incomplete files do you have?
These details are vital if you want us to find out what your problem is.
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  #3 (permalink)  
Old December 22nd, 2005
Novicius
 
Join Date: December 22nd, 2005
Posts: 3
Devoir is flying high
Default

1. OS version? (Windows 98)
2. What firewalls you have? none that I can see
3. How much ram? 512m
4. Hard Disk space available? 40 Gig and 4 gig free
5. Connection type? (eg: dialup, broadband, cable, etc.) cable modem
6. Modem & router brand name & model numbers? Surf Board modm model 60678EU,,, router Netgear RT311 connected to a 4 port hub
7. Where are you trying to connect from (home, school, work, etc.)? home
8. What version of Java do you have? Version 1.5.0 (build 1.5.0_03-b07)
9. (provider (Internet Service Provider)? Charter
10. Are you sharing the connection with other computers or p2p sharing programs? use a hub for connection. Not using any other sharing programs nor file transfer
11. Is this a your 1st try at LW or is this a new problem with an experienced user. This is a new problem, this happened when I updated LW... previous experience was smooth no issues.
12. After opening LW, do you use the Resume/Find Sources button on all your incomplete files? Usually I deleted the files that don't download.
13. Approximately how many files do you share? currently there are 5 share files
14. Approximately how many incomplete files do you have? There are probably 6 files in the incomplete stage....
15. Running for Days..... I had been leaving the LW up and running for days. After this problem surfaced. I did virus scan with Mcafee none to be found... used AdAware searching for problems and Regisrty Mechanic to sort out broken links.....


Many thanks for your assistance...
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  #4 (permalink)  
Old December 22nd, 2005
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 656
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

I would recommend 3 things:

1. Update your Java (see tip in link below in point #2)

2. Delete your LW preferences folder whilst LW is closed. See points #1 & 2 here Fixes for Limewire (sample images of how to delete your LW prefs folder at bottom of page!)

3. Reinstall LW using the newest version which has fixed some small bugs (choose the "Offline" installer version!!!): http://www.limewire.com/english/content/download.shtml
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  #5 (permalink)  
Old December 24th, 2005
Novicius
 
Join Date: December 22nd, 2005
Posts: 3
Devoir is flying high
Default

I would like to Say "THANKS"


That was the fix.... the program no longer freezes the computer... I left it running over night and it is still functioning


Thanks for you help....
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