Is it a avi file ? If it is then try the afree codec VT program

You can get it here

http://afreecodec.com/

Just install, open it and drag the videofile to it

Then you get the information on exactly what codec it is

Maybe DVDSanta doesn't support the codec and thats why it doesn't work

i downloaded afreecodec and it said the very same thing. it says"afreecodec has encountered a problem and must close. i dont know that much about all this but i dont understand it cause it plays just fine on my pc. thx for ur help sleepless.

freecodec says: video codec is: xviD MPEG_4 it says the Avi file seems to be valid and complete video fourcc XVID audio code 8192 have no idea what all that means lol thx for help sleep

Sorry raisinkane_04, I thought it was still the same problem...

I have had this happen a couple of times the file plays perfectly on the pc but santa wont burn it...

So I go back to the drawing board and re-install it and then the files work fine....

ps...when you fix what the problem was please let us know even if the solution we give is of no help....

If AFreeCodecVT also had problems reading the file the first time as well as DVDSanta can't burn it, I think the file is the problem. It probably has some sort of glitch in the coding. FourCC X-viD is a common avi-format and I don't see why there should be any problem at all for AFCVT to determine videocodec

You could try some other software. I don't think that Nero has any trialversion for the 7th edition but you might find one for Nero 6. You could also try the WinAVI Video Converter to see if you can convert to DVD with that.

note: Both the programs I mentioned you will have to pay for to get full use of. WinAVI puts a watermark on the finished movie in trial version and Nero (if I remember correctly) has a 1 month limit on the trial version

P.S. If you really want this movie it would be alot quicker to just go out and buy it instead of spending even more money on software. Also I'm sure the quality would be better