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Download/Upload Problems Problems with downloading or uploading files through the Gnutella network.
* Please specify whether the file problem is a Gnutella network shared file OR a Torrent file. *


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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
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  #1 (permalink)  
Old February 12th, 2007
Novicius
 
Join Date: February 12th, 2007
Posts: 3
kushdili is flying high
Default new downloading problems

1. OS version? (XP HOME)
2. What firewalls you have? , NORTON
3. How much ram? 2 GIGS
4. Hard Disk space available? 250 GIGS
5. Connection type? (comcast broadband highspeed cable.)
6. Modem & router brand name & model numbers? linksys wireless G
7. Where are you trying to connect from (HOUSE)
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. LW: 4.12.11 Java: 1.5.0_10

9. Who is your ISP provider (Internet Service Provider)? COMCAST
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? YES

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. NO

12. a new problem with an experienced user.YES

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? YES

Reply With Quote:
ok first off, I've been downloading from LW for almost two years with no trouble, then last night, all of a sudden, files with more than 50 sources that should be downloading really fast, just sit there and say they are all "connecting" for a really long time and eventually go to "need more sources" I've tried all kinds of popular files with the same result. I reinstalled LW but the same thing is happening and haven't changed anything with my firewall either (I tried downloading with my firewall off and got the same result). I can't think of anything I might have changed to cause this effect...
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  #2 (permalink)  
Old February 13th, 2007
mickjapa108's Avatar
Valued Member contributor
 
Join Date: February 2nd, 2006
Location: England
Posts: 1,405
mickjapa108 has a spectacular aura about
Default

Hi Kushdili.
This link should help you, there are many good links, thanks to Lotr.
Pay attention to BITZI link, Bitzi is your best friend,learn to use it n
it will save you a lot of waisted time.
http://www.gnutellaforums.com/showthread.php?t=63993

Now you say you changed nothing, If you reinstalled L/W then you may need to
reset your options, and firewall port settings.
Is your XP firewall turned off ?
Sometimes you just have to delete Permisions in Norton, Then re apply.
Let us no how it goes.
Also check this link.
http://www.gnutellaforums.com/showthread.php?t=63993
Peace.
__________________
mickjapa108

Last edited by mickjapa108; February 13th, 2007 at 08:38 AM.
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  #3 (permalink)  
Old February 13th, 2007
Apprentice
 
Join Date: February 13th, 2007
Posts: 7
TiffanysWorld is flying high
Exclamation Download Problems Continue....

My OS is exactly set up as the one mentioned above. I am having the very same problem and have been using LW for quite some time, only a couple days ago I noticed that files having the highest percentage of hosting with high speed connections were not being downloaded to my PC at rapid speeds as in the past. After a long wait of about 60 seconds, the status would change from "connecting" to "searching more resources" but the resources fail to appear and the whole entire transfer process is void.

I have done nothing different and have checked all of my LW settings. Everything is the same as before but still not able to download files, which should download instantaneously with my high speed connection. I have written to customer service twice and here is the response given, which is not satifactory at all. I hope someone in the forum can help to correct this issue. I paid for the LW Pro service and would expect to get my money's worth.....thanks all!
=====================================
Cusomer Service Reply
=====================================
LimeWire is software that allows users to connect directly to other users'
computers, via the Gnutella network, and share files with them. It is not a
music service, we do not have any members, nor do we make any such indication, anywhere on our website.

We have no foreknowledge of, nor control over, what users decide to share over the Gnutella network, we do not place any files on the network for users to download, nor do we make any guarantee that you will find the files you are searching for.

Firewalls are not the cause of every LimeWire issue. "Need more sources" is
already addressed in our FAQ:
http://www.limewire.com/english/cont...faq.shtml#dow1

Please provide a clear, detailed description of your problem, so I can better
assist you. In addition, if you are getting an error message, you will need to
include it in your response, exactly as it appears on your screen, as well as
the exact moment at which you received the message. To learn about peer-to-peer filesharing, and the Gnutella network, please visit:

http://www.limewire.com/english/cont...elopment.shtml
http://www.limewire.com/english/content/p2p.shtml

Thanks,

Zenzele
**If you have any questions, feel free to respond to this email, and please
include the message history in your response. If you are using an email
client that does not automatically include the message history (such as AOL
or CompuServe), please copy and paste the message history into your
response.**
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  #4 (permalink)  
Old February 13th, 2007
Apprentice
 
Join Date: February 13th, 2007
Posts: 7
TiffanysWorld is flying high
Default

P.S. Just wanted to point out that I tried the method of avoiding fake files by downloaded the resources with less than #15 resources and still continue to have the same exact problem. The status goes to "connecting" and after a long waiting period of about 60-90 seconds the status changes to "need more resources."

I tried the Blitzi download to help sort out the problem incase of fake or corrupted files, but still see no changes with the LW downloads. Any other ideas on what could be wrong?
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  #5 (permalink)  
Old February 13th, 2007
mickjapa108's Avatar
Valued Member contributor
 
Join Date: February 2nd, 2006
Location: England
Posts: 1,405
mickjapa108 has a spectacular aura about
Default

Tiffanysworld.Hi
If you have exctly the same problem then follow the same link
Thank you
If you want personal help Please fill in the form.

can you cut n paste this form, In your post with answers filled in please.
--------------------------------------------------------------------------------

Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.

So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:


1. OS version? (eg: Windows 98,XP.SP2. )? XP users, State if XP firewall is ON/OFF
2. What firewalls you have?
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.)?
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
9. Who is your ISP (Internet Service Provider)?
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
12. Is this a your 1st try at LW or is this a new problem with an experienced user.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?
Peace.
__________________
mickjapa108
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  #6 (permalink)  
Old February 13th, 2007
Novicius
 
Join Date: February 12th, 2007
Posts: 3
kushdili is flying high
Default

wow, thanks for the fast help, this is the first time I've ever posted anything and the quick response was unexpected! I tried bitzi, my windows firewall has been off the whole time, and I even turned off my norton firewall. I have a lot of experience fishing through search results for bad files, and ALL of them don't work, even when I attempt to download every single search result (as a test), I get the same problem. I did get one or two files to work, but they take hours for a file that used to take less than a minute even though there are a lot of hosts for it. hmmmmmm
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  #7 (permalink)  
Old February 14th, 2007
mickjapa108's Avatar
Valued Member contributor
 
Join Date: February 2nd, 2006
Location: England
Posts: 1,405
mickjapa108 has a spectacular aura about
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Hi Kushdili.
Have you re done your router settings, Its looking more like an isue with this.
Check that the port numbers in L/W are the same used for portfawading in router, Check your static IP is still in place .
If you have a setup CD for router, all info should be on it. Browse CD dont
run it ,n choose (setup info folder) Name not sure! something like that.
If you need help Shout.
Peace.
__________________
mickjapa108
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  #8 (permalink)  
Old February 15th, 2007
Apprentice
 
Join Date: November 5th, 2006
Posts: 7
Aurian is flying high
Default Downloadproblems

1. OS version: XP Professional (no firewall on)
2. What firewalls you have? Norton but the program is allwoed
3. How much ram
4. Hard Disk space available:110
5. Connection type: Broadband
6. Modem & router brand name & model numbers? COM HEM
7. Where are you trying to connect from: Appartment
8. What version of LimeWire, Java: 4.12.6
9. Who is your ISP (Internet Service Provider)? Com hem
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. no not with others comps in my home anyway and have no other program
12. Is this a your 1st try at LW or is this a new problem with an experienced user. i've been a member for about 4 mounths and it has worked beautifully until now
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? No i don't


Can comebody plz rtell me how to get movies to download again..i have tried Bitzi, it is the same, i have tried changing some options, it's still the same what can i do more, do i have to get pro to get to download???
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  #9 (permalink)  
Old February 15th, 2007
mickjapa108's Avatar
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Join Date: February 2nd, 2006
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He PMed Me, this thread is finished
__________________
mickjapa108
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  #10 (permalink)  
Old February 16th, 2007
Novicius
 
Join Date: February 12th, 2007
Posts: 3
kushdili is flying high
Default

ok, so, I am going to look up my router settings as soon as I get the password for it. But I just found out that my internet connection was replaced with a dedicated IP, could that be the problem? I also took my laptop to a coffee shop and used their internet connection but got the same problem, so it must be something with my computer right?
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