russell Hi.
Can you just check this, to rule it out.
It could be the License warning thing.
Just have a look,
Go, Tools/Options/Searching/Basic, it says, "Show Licence Warning"
Un tick the box if you don't want to filter out copyright Files.

This option is enabled at setup, The choice is your decision.
Do a test to see if search results improve.
You can reverse this change at any time.

6. Modem & router brand name & model numbers ?

Peace.

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mickjapa108