System details - help us to help you Please.

Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.
So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:

Cut n paste Just these Questions,put your answers in bold text Thank You.

1. what OS version (eg: Windows 98, XP,OSX, Vista) ?
2. What firewalls you have ?
3. How much ram ?
4. Hard Disk space available ?
5. Connection type (eg: dialup, broadband, cable, etc.) ?
6.Modem what brand name & model numbers ?
7.Router brand name & model numbers ?
8. Where are you trying to connect from (house, apartment complex, school, student accommodation, work, etc.) ?
9. What version,LimeWire & Java, are you using. Go to L/W's Help/About L/W, THIS show both LW & Java version.?
10. Who is your ISP provider (Internet Service Provider) ?
11. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ?
12. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
13. Is this your 1st try at LW, or is this a new problem with an experienced user.?
14. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ?
15. Have you given full permissions for LimeWire to pass through your Firewall ?
16. XP users, Please state XP firewall on or off.?
17. In Start & remove Programs, Is this update Installed, "Security Update for Windows XP (KB931261)" ?
If Windows Updates are not seen, Tick the box at top of page, (show updates)
18. Are you using Manual Port faward in LimeWire OR UPnP ?
You can check HERE, IN LimeWire Go, Tools/options/advanced/firewall Config

These are all contained within the sticky Connection problems? Check here first!
but possibly some people are getting a bit confused or lost when we direct them to this sticky & ask them to provide their details.

This information can be vital
For instance, some ISPs are known for blocking p2p/throttling bandwidth,
some connection devices are known for being unreliable in certain situations.

So please, help us to help you & provide as much info as you can.
If you're new to LW or new to computers & aren't sure how to answer some questions,
or don't know what an ISP or router is - just say so. Nobody's going to yell at you:wink:
Even if you can't answer all the questions in one go...don't worry. Do the best you can & we'll take it from there.
__________________
Peace.

__________________
mickjapa108

1. what OS version (eg: Windows 98, XP,OSX, Vista) ? XP
2. What firewalls you have ?Norton(disabled) XP(disabled)
3. How much ram ?512
4. Hard Disk space available ?21G
5. Connection type (eg: dialup, broadband, cable, etc.) ?DSL
6.Modem what brand name & model numbers ?
7.Router brand name & model numbers ?2wire 2701HG-B
8. Where are you trying to connect from (house, apartment complex, school, student accommodation, work, etc.) ?house
9. What version,LimeWire & Java, are you using. Go to L/W's Help/About L/W, THIS show both LW & Java version.?frost 4.13.1, lime 4.12.11
10. Who is your ISP provider (Internet Service Provider) ?sbc/at&t
11. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ?your test worked
12. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. not that im aware of
13. Is this your 1st try at LW, or is this a new problem with an experienced user.? new problem, experienced user
14. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ?yes
15. Have you given full permissions for LimeWire to pass through your Firewall ?yes
16. XP users, Please state XP firewall on or off.?off
17. In Start & remove Programs, Is this update Installed, "Security Update for Windows XP (KB931261)" ?yes
If Windows Updates are not seen, Tick the box at top of page, (show updates)
18. Are you using Manual Port faward in LimeWire OR UPnP ?UPnP
You can check HERE, IN LimeWire Go, Tools/options/advanced/firewall Config

Port Forwarding for the Norton Internet Security 2007
If you feel that your Norton isn't configured properly with Limewire,
Click on this Blue link...it will help you Configure it.
Port Forwarding for the Norton Internet Security 2007

Click on this Blue link it will open on the page to Configure your router for use with Limewire
PortForward.com - Free Help Setting up Your Router or Firewall


Peace.

__________________
mickjapa108