My friend's mum had a phone call today....
Head Office, no less....

Over half an hour was spent on the phone....
Most of which was her seizing the opportunity with both hands to air her grievances....
Boy, did she let 'em have it!! lol

As things stand - they are ''unable at this present time to completely rectify the situation''....
''Rest assured though - you will be hearing from us within the next week with regard to your issues....''

I was talking to her earlier. She feels sooooo much better for hearing that....

　

Watch this space....

Apologies for quoting myself....

A week?? Contact was made by them just yesterday....

BUT - and this is the funny bit.... (I use the word funny loosely)

BT to this day, in their opinion, is still completely in the right....
Apparently.

They're not giving an inch...

I'm sensing an imminent broadband war....
(Which will obviously be won by my friend's mother)



Ahhhh - Good ol' BT. Honest, reliable and well worth recommending to your friends....

PF

What is the excuse, BT is giving, for not supplying your friend's mum with a broadband line?

I can understand that the 50Mb line that she wants is probably not possible but an 8Mb line should be feasible, which should be sufficient for most computer use.


UK Bob

People

This BBC report shows how BT, in my opinion, constantly misleads their potential customers about what they have to offer.

BBC News - BT broadband advert banned over speed claim

To my knowledge, this is the second advert within two months where BT has been censured for airing claims that they could not substantiate.

BT has always made misleading adverts and this little setback is not going to get them to mend their ways.


UK Bob

What it is - my friend's mum has rung BT endlessly for them to come round and sort her broadband out....
She's not even gone for 50MB, as she would ideally like.... she's asked them for 10MB; she figured there wouldn't be a problem then....
However - what BT is saying is that they are ''unable to adhere to her current request'', as they have it on their records she's still with Virgin Media and therefore are "not in a position to be of assistance''.
What a load of TOSH!!

She terminated her contract with Virgin Media when she moved, then contacted BT as soon as she was made aware by Virgin that they were unable to supply her with what it was she wanted....

Virgin Media have even sent her documentation clearly stating that they have 'closed' her account....
A copy of which, I hasten to add, has been forwarded to BT....
''We have no record of any communication received by Virgin Media''....
No - course you don't

BT for some reason, is now sending her endless bills....
For services that she's never even had....
　
　




Nice one Bob for bringing up those totally misleading BT ads....
It's about time they were pulled up on them!

I'd personally be chuffed to little mintballs if they got rid of that hugely annoying Kris Marshall and that equally annoying woman who plays his wife.
It's an advert ffs! Who the hell cares "What Happens Next...."

Can't believe people actually voted for which way they wanted the ad to go....