Help, Please, this is Urgent...Couldnt get in contact with BS support, help please

[meccaabstrak]

Hello,
I have this major problem wth Bearshare, which has been going on for awhile. The fourth LCD light stays constantly yellow. I found the answer in the Bearshare FAQs, but it didn't work. I have two firewall devices (Norton Internet Security and Windows Firewall), and even when I turn both of them off I cannot get the yellow light to change (Bearshare has been running very slow recently, downloading, files that used to take an hour now take 3-4 days, I think this is the very problem).
When I hold my mouse over the fourth light, it says "TCP firewalled (for 46m); UDP firewalled (for 44m); Connected Time: 20m". I will take any suggestions on fixing this problem, and overall, Bearshare has been a great program. I would hate to have to change programs due to this small error (which I highly doubt changing would fix). I would highly appreciate any help you can offer (by the way, I did re-install Bearshare once, the same problem still occurs.
Thank you in advance for your time.