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Download/Upload Troubleshooting and strategies for downloading content for BearShare users

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  #1 (permalink)  
Old October 1st, 2007
Novicius
 
Join Date: October 1st, 2007
Posts: 4
rickysett is flying high
Default Need Help!~!!! (songs won't finalize) - Version 6.1

I am trying to download songs. They are downloading 100% but they won't finalize. The songs are stuck, it just says finalizing but they don't do anything from there. I tried e-mailing the help people in bearshare but they have not answered me. Please help me!
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  #2 (permalink)  
Old October 1st, 2007
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Finalizing? Are you using the crippled BearShare 6?
Try the recommended version instead.
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  #3 (permalink)  
Old October 2nd, 2007
Novicius
 
Join Date: October 1st, 2007
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rickysett is flying high
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I'm using bearshare 6.1. it works fine on my laptop with windows vista. I have a paid subscription and can add up to 3 computers what do i do?
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  #4 (permalink)  
Old October 2nd, 2007
AaronWalkhouse's Avatar
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I think they have a chat-like help line in the program somewhere. As long as you're stuck with
v6 it is they who control when you can listen to the music you've downloaded, and it might just
be a bit of downtime on the servers they use to issue the temporary licenses that enable your
player to work.
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  #5 (permalink)  
Old October 2nd, 2007
Novicius
 
Join Date: October 1st, 2007
Posts: 4
rickysett is flying high
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My songs are still not downloading I even tried downgrading from WMP11 to WMP10 and nothing. Their tech support is not answering any of my e-mails and they don't have a phone line to call. This really sucks. Any suggestions.
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  #6 (permalink)  
Old October 3rd, 2007
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Try that recommended version. It's entirely free of that malfunctioning DRM crap. ;]
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  #7 (permalink)  
Old October 4th, 2007
Novicius
 
Join Date: October 1st, 2007
Posts: 4
rickysett is flying high
Default Figured it out

A.) Uninstall Bearshare 6 from your computer completely.
(You must uninstall Bearshare before completing the later steps)

How to uninstall Bearshare 6?
Click 'Start' -> 'Programs' -> 'Bearshare 6' -> 'Uninstall'

B.) Renaming your DRM folder in Windows XP and Windows 2000

First, show the hidden files and folders option in Windows:

1. Open My Computer.
2. Click Tools -> Folder Options.
3. From the Folder Options window, click the View tab, and select the Show hidden files and folders button.
4. Next, uncheck the Hide protected operating system files (Recommended) box.
5. Click Apply, Then click OK.

Next, find and rename the DRM folder on your hard disk drive:

1. Shut Down Bearshare 6
2. Open My Computer.
3. Open the C: drive
4. Open the Documents and Settings folder.
5. Open the All Users folder.
6. Right-click the DRM folder, and then click Rename.
7. Type drmbackup, then press ENTER.
8. Close down all the windows
9. Restart your computer.
10. Once your computer is back on, launch Windows Media Player , then close it.

Install Bearshare 6 from www.Bearshare.com and try to play your Bearshare music in Bearshare.

It works. If anyone needs help let me know.
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  #8 (permalink)  
Old October 17th, 2007
Apprentice
 
Join Date: October 16th, 2007
Posts: 8
xsheagy02 is flying high
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If I un install bearshare will My sbubscription go away and make me pay again?
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  #9 (permalink)  
Old October 17th, 2007
AaronWalkhouse's Avatar
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Use the above instructions to find your DRM folder, and then make a backup copy of it just to be sure.
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  #10 (permalink)  
Old October 18th, 2007
Apprentice
 
Join Date: October 16th, 2007
Posts: 8
xsheagy02 is flying high
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This is probably a stupid question but what is A DRM folder? What does DRM stand for?
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