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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
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  #51 (permalink)  
Old November 18th, 2002
LimeWire Developer
 
Join Date: May 7th, 2001
Location: New York
Posts: 691
afisk is flying high
Default

I forgot to post on Friday that I finally tracked down the root cause of these issues (well, really the two root causes). One was a problem in our custom code in the installer that was, in fact, incorrectly creating a "limewire.props" directory, as many of you identified. That was the primary problem that was causing settings to be lost.

The other was a 10.2-specific issue. 10.1 had a bug when exiting any java application, and we included a workaround that fixed it. Unfortunately, the workaround broke things when Apple fixed the bug in 10.2. This created a condition where settings would not be saved some of the time. 2.7.6 fixed that issue, and 2.7.7 fixed the first issue I mentioned (barring any further complications of course!).

Thanks very much for everyone's help.
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  #52 (permalink)  
Old November 18th, 2002
Novicius
 
Join Date: November 2nd, 2002
Posts: 2
nanostream is flying high
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Is it best to uninstall older versions of Limewire i.e. those containing the Preferences problem or download 2.7.7 right on top of the old.

thanks,
nano
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  #53 (permalink)  
Old November 18th, 2002
Quick's Avatar
Apprentice
 
Join Date: November 14th, 2002
Location: Zuerich, Switzerland
Posts: 7
Quick is flying high
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The installation of LimeWire 2.7.7 now remembers preferences from previously installed versions. [this is not related to the problems of loosing prefs. between sessions]. Thanks.

Now, if only LimeWire was faster and the interface was less cluttered (take a look at the number of borders inside the main window).
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  #54 (permalink)  
Old November 18th, 2002
Novicius
 
Join Date: November 2nd, 2002
Posts: 2
nanostream is flying high
Default

I just tried to download the latest version
(2.7.7) basic and discovered it's 2.7.6 on the download site at Gnutella even when choosing the 2.7.7 update at the top of the web site. The preferences bug seems to be fixed with 2.6.6 but now I can't open an mpeg into quicktime without the whole system slowing down and getting jerky....ARGH!

rob
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  #55 (permalink)  
Old November 19th, 2002
Unregistered
Guest
 
Posts: n/a
Default

I've never had the problem of losing my settings on the currently installed version of LW Pro. But, I have always had the problem where the installation of the newest version wipes out the preferences I had set up. I just upgraded to version 2.7.9 and still had to re-enter all my settings via the wizard and the preferences. I'd like to see a version that does not overwrite existing preferences. Granted, it's not as bad as the problem you people experienced, but it's still mildly annoying.
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  #56 (permalink)  
Old November 24th, 2002
Unregistered
Guest
 
Posts: n/a
Default fix

hey...i would just like to say...version 2.7 fixes alol problems...i tried saving preferences...it saves them for each time you use/open limewire...you now do not have to install every time you run the program...i will not check this forum so no replies will be seen (directed to me)....but that is it...developers are cool...they fixed it ;-) EVERYONE GO DOWNLOAD IT NOW...2.7
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  #57 (permalink)  
Old November 25th, 2002
Quick's Avatar
Apprentice
 
Join Date: November 14th, 2002
Location: Zuerich, Switzerland
Posts: 7
Quick is flying high
Default

Quote:
Originally posted by Unregistered
I'd like to see a version that does not overwrite existing preferences. Granted, it's not as bad as the problem you people experienced, but it's still mildly annoying.
Nope. The installation of LimeWire 2.7.7 (or higher) finally does remember preferences from previously installed versions.
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  #58 (permalink)  
Old November 27th, 2002
afisk
Guest
 
Posts: n/a
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If anyone is still experiencing issues with LW on OS X, try LW 2.7.13, which I released earlier today. It addresses several issues that users have experienced with LimeWire behaving erratically.

Thanks for everyone's help.

-Adam
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