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General Mac OSX Support For general issues regarding Mac OS X users


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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
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When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
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Violation of any of these rules will bring consequences, determined on a case-by-case basis.


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  #1 (permalink)  
Old November 9th, 2003
Apprentice
 
Join Date: November 9th, 2003
Location: Paris
Posts: 7
Uther is flying high
Angry WARNING : All my documents have been deleted!!!!!!

I've tryed to upgrade LimeWire 3.6.14 on OS X 10.2.8.
There is now an installer and I gave my administrator password and launched the installation.
I choosed an Image Disk for destination.
Then, everything on my Desktop disappeared, and all my documents, library, etc.. folders were deleted.
It was impossible to recover them.
I think this is a major bug which has to be fixed as soon as possible!
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  #2 (permalink)  
Old November 9th, 2003
Morgwen's Avatar
lazy dragon - retired mod
 
Join Date: October 14th, 2001
Location: Germany
Posts: 2,927
Morgwen is flying high
Default

One post is enough.

Morgwen
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  #3 (permalink)  
Old November 9th, 2003
Apprentice
 
Join Date: November 9th, 2003
Location: Paris
Posts: 7
Uther is flying high
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Thanks for the answer, but I would like to know if the problem comes from the install package or from the installer application.
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  #4 (permalink)  
Old November 9th, 2003
A reader, not an expert
 
Join Date: January 11th, 2003
Location: Canada
Posts: 4,613
stief has a spectacular aura about
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probably from the install password. Logout and relogin under your usual user account.
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  #5 (permalink)  
Old November 9th, 2003
Apprentice
 
Join Date: November 9th, 2003
Location: Paris
Posts: 7
Uther is flying high
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I don't think so. I had no problem to log in, but the installation deleted all the documents I had on my Disk!
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  #6 (permalink)  
Old November 9th, 2003
A reader, not an expert
 
Join Date: January 11th, 2003
Location: Canada
Posts: 4,613
stief has a spectacular aura about
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Much more detail is needed--the installer has nothing to do with your documents folder--the OS controls that.

If the OS lost a link to a directory, that can usually be fixed with a "Safe Boot" (starting up with the shift key right after the start-up tone).

Did you search for a document name you remember, with the options set for "everywher" and visibility set to "all"?
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  #7 (permalink)  
Old November 9th, 2003
Apprentice
 
Join Date: November 9th, 2003
Location: Paris
Posts: 7
Uther is flying high
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I used Norton Unerase and all my files had actually been deleted. I managed to recover some, but much of them are defenitevely lost...
I've never seen such a thing before.
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  #8 (permalink)  
Old November 9th, 2003
A reader, not an expert
 
Join Date: January 11th, 2003
Location: Canada
Posts: 4,613
stief has a spectacular aura about
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Ouch--I've read of lots of problems with Norton on the Apple discussion boards and elsewhere, like http://www.macattorney.com/tutorial.html

How many gigs did you lose? Click once on the hard drive and 'Get Info' (command-I) for the size/used info.

Did you try the Safe Boot?
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  #9 (permalink)  
Old November 9th, 2003
Apprentice
 
Join Date: November 9th, 2003
Location: Paris
Posts: 7
Uther is flying high
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I lost about 10Go. Everything in the "Users" folder was deleted.
I tried the Safe boot, and I tried to search where the deleted files could be, but I didn't find anything.
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  #10 (permalink)  
Old November 9th, 2003
A reader, not an expert
 
Join Date: January 11th, 2003
Location: Canada
Posts: 4,613
stief has a spectacular aura about
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I don't understand--How were you able to start up if all the users in Users were deleted? Do you run as "root"/or "superuser"?

Anyway, when safari was released as a beta, something like your 'lost user' occurred. The discussion isn't on the Apple boards that I can find (archived?), but I did find this: http://www.macwrite.com/yourturn/saf...nstable-pf.php If you have experience using the terminal, maybe those ideas can help.

Sorry I can't help more. You should try to get in touch with bugs@limewire.com and try to detail as much as you can of just what steps might be needed to reproduce the problem. The installer works fine for most, so there needs to be a very unusual step somewhere for this to happen.

Do post back if you can find out more--it's a sad and very unusual problem.
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