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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
Members need to supply these details >>> System details - help us to help you (click on blue link)


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Violation of any of these rules will bring consequences, determined on a case-by-case basis.


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  #1 (permalink)  
Old August 25th, 2007
Novicius
 
Join Date: July 26th, 2007
Posts: 2
willie8 is flying high
Default LimeWire runs, but won't connect

1. OS version? Mac OSX version 10.2
2. What firewalls you have? none?
3. How much ram? 256MB
4. Hard Disk space available? enough
5. Connection type? dial up
6. Modem & router brand name & model numbers? Apple internal modem V.90
7. Where are you trying to connect from? House
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. LW 4.8.1 with Java 1.3.1
9. Who is your ISP (Internet Service Provider)? Juno
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? "You're test worked"
11. Are you sharing the connection with other computers or p2p sharing programs? No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. This happened on a different version of LW in the past
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? No
http://www.gnutellaforums.com/attach...1&d=1158099342
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? ???
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall None
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA
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  #2 (permalink)  
Old August 25th, 2007
Novicius
 
Join Date: August 25th, 2007
Posts: 1
fixitman is flying high
Default

I do not think I finished the Limewire program which was installing on my computernplease walk me through this process immediately
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  #3 (permalink)  
Old September 8th, 2007
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 663
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

willie8 with Dial up patience is best. It can sometimes take ages to connect. Make sure you have Dial up set in your LW prefs for connection type.

fixitman we need more details; System details - help us to help you (click on blue link)
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  #4 (permalink)  
Old November 12th, 2007
Novicius
 
Join Date: November 12th, 2007
Posts: 2
JackieRN is flying high
Default My Limeware won't start "again"

It's been awhile since I used it and whenever I do this, it won't start. I can't remember what I did in the past.

1) I have un-installed Norton long ago....never liked it. At computer start up I get a couple error messages that basically it is missing files to load Norton. I have to do a restore with CD's I had sent to me to get that portion of this computer. Restores a such a headache when you have a lot of files on your PC.

2) I have McAfee, but the firewall is not installed

It seems I only have Windows Firewall and Limewire is an exception and I tried re-adding it also.

SO:

1. OS version? (eg: Windows 98) Windows XP Pro
2. What firewalls you have? Windows (see above)
3. How much ram? Plenty of GIGs (>181 + 4)
4. Hard Disk space available? >127 G
5. Connection type? (eg: dialup, broadband, cable, etc.) Cable
6. Modem & router brand name & model numbers? Scientific Atlanta DPC2100R2
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? Home
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. LW 4.14.10 Java 1.6.0_03
9. Who is your ISP (Internet Service Provider)? Comcast
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No, but using Vonage (it did this before Vonage)
12. Is this a your 1st try at LW or is this a new problem with an experienced user. New and repeated problem
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? I think enabled
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall McAfee but no firewall is installed - so just Windows firewall but LW is an exception
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). US
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  #5 (permalink)  
Old November 12th, 2007
Novicius
 
Join Date: November 12th, 2007
Posts: 1
phesyx040 is flying high
Default Just d/l Limewire Pro. Now it will run but not connect.

nevermind it seems to work fine now :P

1. OS version? Mac OS X v 10.4.10


2. What firewalls you have? none

3. How much ram? 1 GB 667 MHz DDR2 SDRAM

4. Hard Disk space available? a lot

5. Connection type? cable

6. Modem & router brand name & model numbers? Motorola

7. Where are you trying to connect from house

8. What version of LimeWire (LW) & Java do you have? LW 4.14.10 Pro
Java 1.5.0_07


9. Who is your ISP (Internet Service Provider)? SHAW

10. It says 'Your test worked!'.

11. Are you sharing the connection with other computers or p2p sharing programs? no

12. Is this a your 1st try at LW or is this a new problem with an experienced user? A: I am new to limewire. I used the free version sucessfully for a few days and upgrade to Pro last night. Now I can't seem to connect.




13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? no

14. n/a

15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Whatever came with Tiger.

16. What country are you living in? Canada
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  #6 (permalink)  
Old November 12th, 2007
Novicius
 
Join Date: November 12th, 2007
Posts: 2
JackieRN is flying high
Default still doesn't

mine still doesn't
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  #7 (permalink)  
Old November 19th, 2007
Lord of the Rings's Avatar
ContraBanned
 
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 663
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation
Default

Quote:
Originally Posted by JackieRN View Post
mine still doesn't
Sorry for the very late response. This is the mac osx section, not windows. lol
Try these things:
1. Steps 1, 2 & 3 here Fixes for Limewire (click on blue link)

2. (a) Problems with the search, __ (b) Hostiles List

Be sure about the McAffee firewall because if it is running it will cause problems. Also try just temporarily connecting without the XP firewall turned on. If it works, then delete the firewall rule you set for LW & redo it. User Cant Connect - LimeWire
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