A comedy (NOT) of errors & I am now Pro-less
 

Where oh where to begin?

I guess with my forced upgrade to Leopard (10.5.4) due to my pre-dual core iMac G5's demise.

So my registered paid copy of LWPro (4.10.0) no longer works.

Welll....it's been about 4 years since I bought it, so among other things my email address that they have on file is defunct. Doesn't matter, LW's database doesn't recognize ANY email of mine, new OR old.

So, I cannot upgrade my app at whatever reduced price to which I am entitled as a Pro user, whatever THAT might be.

THEN I go to the site and click on the free LW download only to see a blurb trying to coax me to Pro, and mentioning "Get PRO special onetime download for $13.95" (No tech support, no updates). I'm sorta okay with that, I don't need or want tech support anyway and as for updates, nothing comes out in six months that is critical for me to "gotta get", ya know?

BUT, when I click on the Pro order button, it proceeds with the standard 21.95 price and then eggs me on to an Extended 34.95 (No thanks).

All this when I should be able to pay a nominal upgrade price for being a lapsed Pro user.

This is ALL rather second rate, IMHO.

I even send an email to sales@limewire.com, the only real email I have for them and copy all my original receipt date (this was in June) and, you know the rest of the story....nada, no response. How to win fans & influence customer loyalty! NOT!!!!


I am disturbed that they have LOST my purchase records after I've even registered my product with them! And don't respond after I send them a confirmation receipt from my purchase, proving my legitimacy.

I am not a naive youngun not clued in on the ways of the world, I am a 52-y.o. ticked-off, soon-to-be former customer.

Anybody got any answers, I am all ears.:computer2:

Rex in Indy

Before September last year, the only LW Pro option was for 6 months support. Now they offer a 12 month support with updates for that period of support. Over the last month of support they offer a discount to continue (they send emails over that period). After the support period is finished & if you haven't continued support, your email address is auto-removed from their database. 4 years ago is a long time. No they do not respond to emails that are not from present pro users.

You have a choice of getting Pro or using Basic. Not a dramatic amount of difference anyway. :)

Shitty way to conduct business, if you ask me. The state of customer support has become an egregious morass of insouciance, narcissism & greed. Well it has always been pretty, um, suck-ola, but now it leaves me in the highest of dudgeon.