|
| |||||||
| Register | FAQ | The Twelve Commandments | Members List | Calendar | Arcade | Find the Best VPN | Today's Posts | Search |
| General Mac OSX Support For general issues regarding Mac OS X users |
| Welcome To Gnutella Forums You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content, fun aspects such as the image caption contest and play in the arcade, and access many other special features after your registration and email confirmation. Registration is fast, simple and absolutely free so please, join our community today! (click here) (Note: we use Yandex mail server so make sure yandex is not on your email filter or blocklist.) Confirmation emails might be found in your Junk folder, especially for Yahoo or GMail. If you have any problems with the Gnutella Forum registration process or your Gnutella Forum account login, please contact us (this is not for program use questions.) Your email address must be legitimate and verified before becoming a full member of the forums. Please be sure to disable any spam filters you may have for our website, so that email messages can reach you. Note: Any other issue with registration, etc., send a Personal Message (PM) to one of the active Administrators: Lord of the Rings or Birdy. Once registered but before posting, members MUST READ the FORUM RULES (click here) and members should include System details - help us to help you (click on blue link) in their posts if their problem relates to using the program. Whilst forum helpers are happy to help where they can, without these system details your post might be ignored. And wise to read How to create a New Thread Thank you If you are a Spammer click here. This is not a business advertising forum, all member profiles with business advertising will be banned, all their posts removed. Spamming is illegal in many countries of the world. Guests and search engines cannot view member profiles. Deutsch? Español? Français? Nederlands? Hilfe in Deutsch, Ayuda en español, Aide en français et LimeWire en français, Hulp in het Nederlands Forum Rules Support Forums Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent). If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help. If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started. When posting, please include details for: Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network. Members need to supply these details >>> System details - help us to help you (click on blue link) Moderators There are senior members on the forums who serve as Moderators. These volunteers keep the board organized and moving. Moderators are authorized to: (in order of increasing severity) Move posts to the correct forums. Many times, members post in the wrong forum. These off-topic posts may impede the normal operation of the forum. Edit posts. Moderators will edit posts that are offensive or break any of the House Rules. Delete posts. Posts that cannot be edited to comply with the House Rules will be deleted. Restrict members. This is one of the last punishments before a member is banned. Restrictions may include placing all new posts in a moderation queue or temporarily banning the offender. Ban members. The most severe punishment. Three or more moderators or administrators must agree to the ban for this action to occur. Banning is reserved for very severe offenses and members who, after many warnings, fail to comply with the House Rules. Banning is permanent. Bans cannot be removed by the moderators and probably won't be removed by the administration. The Rules 1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement. 2. Spamming and excessive advertising will not be tolerated. Commercial advertising is not allowed in any form, including using in signatures. 3. There will be no excessive use of profanity in any forum. 4. There will be no racial, ethnic, or gender based insults, or any other personal attacks. 5. Pictures may be attached to posts and signatures if they are not sexually explicit or offensive. Picture sample attachments in posts must not include copyright infringement. 6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem. 7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required. 8. Any impersonation of a forum member in any mode of communication is strictly prohibited and will result in banning. 9. Multiple copies of the same post will not be tolerated. Post your question, comment, or complaint only once. There is no need to express yourself more than once. Duplicate posts will be deleted with little or no warning. Keep in mind a forum censor may temporarily automatically hold up your post, if you do not see your post, do not post again, it will be dealt with by a moderator within a reasonable time. Authors of multiple copies of same post may be dealt with by moderators within their discrete judgment at the time which may result in warning or infraction points, depending on severity as adjudged by the moderators online. 10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents. 11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection. 12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban. 13. Dual accounts are not allowed. Cannot explain this more simply. Attempts to set up dual accounts will most likely result in a banning of all forum accounts. 14. Video links may only be posted after you have a tally of two forum posts. Video link posting with less than a 2 post tally are considered as spam. Video link posting with less than a 2 post tally are considered as spam. 15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues. Violation of any of these rules will bring consequences, determined on a case-by-case basis. Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community. |
 |
| | LinkBack | Thread Tools | Display Modes |
August 12th, 2008
| |||
| |||
 A comedy (NOT) of errors & I am now Pro-less Where oh where to begin? I guess with my forced upgrade to Leopard (10.5.4) due to my pre-dual core iMac G5's demise. So my registered paid copy of LWPro (4.10.0) no longer works. Welll....it's been about 4 years since I bought it, so among other things my email address that they have on file is defunct. Doesn't matter, LW's database doesn't recognize ANY email of mine, new OR old. So, I cannot upgrade my app at whatever reduced price to which I am entitled as a Pro user, whatever THAT might be. THEN I go to the site and click on the free LW download only to see a blurb trying to coax me to Pro, and mentioning "Get PRO special onetime download for $13.95" (No tech support, no updates). I'm sorta okay with that, I don't need or want tech support anyway and as for updates, nothing comes out in six months that is critical for me to "gotta get", ya know? BUT, when I click on the Pro order button, it proceeds with the standard 21.95 price and then eggs me on to an Extended 34.95 (No thanks). All this when I should be able to pay a nominal upgrade price for being a lapsed Pro user. This is ALL rather second rate, IMHO. I even send an email to sales@limewire.com, the only real email I have for them and copy all my original receipt date (this was in June) and, you know the rest of the story....nada, no response. How to win fans & influence customer loyalty! NOT!!!! I am disturbed that they have LOST my purchase records after I've even registered my product with them! And don't respond after I send them a confirmation receipt from my purchase, proving my legitimacy. I am not a naive youngun not clued in on the ways of the world, I am a 52-y.o. ticked-off, soon-to-be former customer. Anybody got any answers, I am all ears.  Rex in Indy  |
|
August 13th, 2008
| ||||
| ||||
 Before September last year, the only LW Pro option was for 6 months support. Now they offer a 12 month support with updates for that period of support. Over the last month of support they offer a discount to continue (they send emails over that period). After the support period is finished & if you haven't continued support, your email address is auto-removed from their database. 4 years ago is a long time. No they do not respond to emails that are not from present pro users. You have a choice of getting Pro or using Basic. Not a dramatic amount of difference anyway.  |
|
August 14th, 2008
| |||
| |||
| Shitty way to conduct business, if you ask me. The state of customer support has become an egregious morass of insouciance, narcissism & greed. Well it has always been pretty, um, suck-ola, but now it leaves me in the highest of dudgeon. |
|
| |
Linear Mode
