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General Mac Support For general questions about issues for Mac users, generally referring to Mac OS 9 and earlier but may also include Mac OSX users


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  #11 (permalink)  
Old February 23rd, 2006
On Holiday
 
Join Date: April 20th, 2005
Posts: 3,279
Only A Hobo is a great assister to others; your light through the dark tunnel
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hmmmm rmj, in your first post you said you "bought the basic programme" and as this is free of charge, I initially assumed you were going through a scam site.

You should have recieved 2 e-mails from Limewire, one a receipt, and one giving you a link to your own personal download page. You can use either this link to download Limewire pro, or go to the download page, and enter your e-mail address you used for the purchase, to download pro. Currently the version is ( pro or basic) 4.10.9, and you should not be getting any other version
I'm not sure if the e-mail procedure as described is the same in all cases.

4.9.23 was released Aug 15.2005 and only lasted a day or so as I recall.... so I'm still thinking you may have got this from a scam site. Scam sites have not been known to charge US$18.88 for "pro" but there is always a first time.

https://www.limewire.com/sales/engli...rms/buypro.php
Is the page for the purchase of pro

I have thrown out a few facts, which you may or may not be aware of, but just at the moment, I am a little unsure what has happened. If you wish to send me a copy of your purchase e'mail (if indeed you have recieved one) by pm Presonal message using the pm button below, I will gladly look at it.
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  #12 (permalink)  
Old March 16th, 2006
Devotee
 
Join Date: March 16th, 2006
Posts: 24
yolyssa is flying high
Default same problem

I am having the same problem with Limewire support. whats going on? I never got two emails and I purchased limewire about a month ago from the official site. I can't get any help!!!
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  #13 (permalink)  
Old April 10th, 2006
Novicius
 
Join Date: April 8th, 2006
Posts: 1
kaz7 is flying high
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I to have had and still are having the same problems as madlands&rmj. I paid for Lwpro but i'm sure i'ts not it, instead i got Lw4.10 when i open Lw it only says Lw4.10. and not Lwpro even in the resources menu there is a link to Lwpro which takes you to the download page, would you need this if you where alrerady using Lwpro?.When i paid i did recieve 2 emails( a reciept and link to my personal dowmload page).Any help would be appreciated. Thanks kaz7.
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  #14 (permalink)  
Old August 16th, 2006
Novicius
 
Join Date: August 16th, 2006
Posts: 2
smck714 is flying high
Exclamation Same problem

I purchased limewirepro, twice, because I though it didn't go through the first time. I never recieved the two confirmation e-mail's for either one, and i don't even remember if I had to put in an e-mail. If So I only have one e-mail address, and it's still saying it's not a valid e-mail. I paid 18.88 twice, and never got any of the e-mail's please help!!!!
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  #15 (permalink)  
Old August 16th, 2006
birdy's Avatar
Airhead
 
Join Date: October 18th, 2004
Location: Perth, Australia
Posts: 889
birdy has a distinguished reputationbirdy has a distinguished reputation
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Providing that you were buying Pro from the official site www.limewire.com , the thread below has links to help
http://www.gnutellaforums.com/showth...threadid=54008

If you send a PM to RSterne, she should be able to sort it out
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  #16 (permalink)  
Old August 19th, 2006
Novicius
 
Join Date: August 19th, 2006
Posts: 1
tedlz is flying high
Default no support contact

Hi,
This is the only access that I have found to try to resolve a similar problem.

I signed up to purchase Limewire online with all its options, and when the download completed I was surprised to find it was Frostwire. The program has functioned fine and I was satisfied with the purchase as I did not appear to receive any pop ups etc, and was able to download musicvideo files.

I never received any confirmation of the order which was paid by paypal and now my computer has crashed and my HDD has been formatted for the reload.
I cannot get in contact with Limewire Frostwire sales or support to have the full registered version sent to me again.
I have never receved a confirmation email with a code or serial number to allow me to reactivate myself. What is my next move?
Regards tedlz
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  #17 (permalink)  
Old August 19th, 2006
birdy's Avatar
Airhead
 
Join Date: October 18th, 2004
Location: Perth, Australia
Posts: 889
birdy has a distinguished reputationbirdy has a distinguished reputation
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I'm sorry but you've been scammed. For starters, there are no extra options with Pro. This costs $US18.88 for 6 months of updates & email support & should only be bought from the official site www.limewire.com.

FrostWire is totally free as there is no Pro version. The official site for downloading FW is http://www.frostwire.com/

Contact your bank/CC company &, depending on how long ago you paid, they may be able to cancel your transaction. Most will have a department to deal with scams/fraud.

Please read the 2 threads below. The first is some basic info about membership along with scam sites etc etc. The second has info about how some users have been able to get a refund from scammers
http://www.gnutellaforums.com/showth...threadid=28751
http://www.gnutellaforums.com/showth...threadid=44499

Good luck
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