How Do I Access Limewire Pro Support?
 

Greetings,
This is my first post, so forgive me if I make mistakes.
I recently purchased LimeWire Pro for MAC OSX Tiger, and am using it. I appreciate the value of "personalized support," a feature explicitly offered with Pro, and the primary reason I selected Pro. When I attempted to contact LimeWire Pro Support, however, I found myself in a dead-end loop. I followed the on-screen prompts, entered the email address I used to order LimeWire, hit the GET SUPPORT button, and was taken to a page comparing the features of BASIC and PRO - with no apparent link to support. If there is one, I can't find it. I expressed this concern in a "feedback" email to LimeWire and received no reply. I am concerned, to say the least.
- madlad (madlad888@sbcglobal.net)

Thanks, Only a Hobo - I appreciate any help I can get here. I purchased Pro on 12/6/05 and paid $18.88. I have the email receipt, which also includes a link for me to download Pro. I don't recall a 2nd email. I "think" I downloaded it okay, but if you read my 2nd longer post from tonight, and if the issues I raise there seem to you bizarre or unfamiliar, then perhaps I don't have the program I'm supposed to have. But I think I do. Meanwhile, I see NO link to Pro Support that opens an email template for me to write my question. It is as I described it: a closed loop that just sends me to a sales page every tiime I hit the GET SUPPORT button. I've tried every support link I see there: CLICK HERE IF YOU NEED HELP WITH PRO, etc., and they all take me to that page that says: ENTER THE EMAIL ADDRESS YOU USED WHEN YOU BOUGHT PRO, then hit GET SUPPORT. Then it starts all over again... Any suggestions?
- madlad

Are you meaning December or June? The USA put's the month at the start, the UK & here put the month in the middle as in day, month, year. So if you purchased Pro in June your pro support will have finished & your name removed from the database. If you got it in December then add your name here

Thanks, Hobo. And thanks, Lord. I appreciate your help.
I purchased on Dec 6, 2005 - sorry for that ambiguity. I have never seen nor do I seem able to access the WELCOME TO SUPPORT page Hobo describes. I have no idea why (but I'm at least relieved to know it exists!) When I followed the link provided by Lord of the Rings, I entered my email address and was taken to WELCOME TO YOUR LIJMEWIRE DOWNLOAD page, where downloads for various platforms are provided. This page shows version 4.10.0 Pro as current, while a Get Info on my own installed Pro shows version 4.9.37 at 15.5 MB on disk. So my version is a bit out of date already. Should I download 4.10.0 and try that?
- madlad

A few people, Only A Hobo for example have had problems with 4.10. Unless you're having big problems I'd stick with 4.9.37 Or at least make a backup of the installer/program.

BTW for pro support click here as I suspect you were clicking the wrong link on the support page. lol :D I think you were clicking one of the links below it. If that should happen again, clear the cache on your browser.

What are the problems you're having anyway. Perhaps we can help. We're not experts (& certainly not paid) but we may be able to assist.

Thanks, Lord.
Ok, I just used the Support link you just provided (same one I've been trying all along btw), and, as before, when I hit GET SUPPORT it took me here:
http://www.limewire.com/english/content/download.shtml
This is a sales page that shows a vertical list comparison of features btwn Pro and Basic, and invites you to choose/buy. On this page I do NOT see any link to support, and it clearly is not the page HOBO described. So I am being re-directed or hijacked on my way to support and I cannot fathom why.
As to the problems I'm having, last night I originally posted two threads. If you read my 2nd thread post ("UNGODLY FREEZES AND FRAGMENTATION"), in it I describe my issues in detail.
- madlad

P.S. I no longer have my LimeWire Installer. How do I get another?

I think I have it. I have several versions backed up. But just to verify. Can you send me your registered email in a pm so I can verify you are a pro user. You can press the pm button below my post to send my a pm. BTW I will not abuse it. Once checked I will forget about it. I am obviously a pro user myself.

Take Only A Hobo's advice & try a different browser. If you're not already using it, try Safari, either that or firefox for osx. Perhaps netscape but I wouldn't recommend downlding LW using netscape. There's also opera & a few others I know little about. Netscape is my prefered browser but not for downlding dmg files.

pro support
 

Hi Madlad - I have had exactly the same problems with accessing pro support. i bought the basic programme yesterday and having used it for a couple of hours decided to upgrade to pro. I followed the instructions and paid the extra, then downloaded the new program. my main problem is that the new software is the same as the old - lime wire 4.9.23 and not 4.10. I have been trying to contact pro support to resolve the issue without success. have you got any further with this?

rmj. I think If I read you right that you are in a different situatiomn and have bought from a scam site... and I cannot work out if you are trying to get"pro" from the same site or from www.limewire.com. Please tell us how much you are being asked to pay and the exact location of the site. See the sticky about obtaning p2p progwmmes at the top of most of the forums

Hi hobo, thanks for your response. i installed the original software then decided a few hurs later to upgrade and followed the instructions from my software upgrade pop up. It took me to the lime wire site where i purchased pro for $18.88 via paypal. i have the reciept number and have been trying all week to get a response from limewire but to no avail. I could be getting all of this wrong so could you tell me what version lime wire pro is? i have limewire version 4.9.23. I'm completely stuck and not sure what to do. I've been enjoying the lime wire programme and really want to upgrade to improve my download speed. Any suggestions would be a huge help. Thanks again.

hmmmm rmj, in your first post you said you "bought the basic programme" and as this is free of charge, I initially assumed you were going through a scam site.

You should have recieved 2 e-mails from Limewire, one a receipt, and one giving you a link to your own personal download page. You can use either this link to download Limewire pro, or go to the download page, and enter your e-mail address you used for the purchase, to download pro. Currently the version is ( pro or basic) 4.10.9, and you should not be getting any other version
I'm not sure if the e-mail procedure as described is the same in all cases.

4.9.23 was released Aug 15.2005 and only lasted a day or so as I recall.... so I'm still thinking you may have got this from a scam site. Scam sites have not been known to charge US$18.88 for "pro" but there is always a first time.

https://www.limewire.com/sales/engli...rms/buypro.php
Is the page for the purchase of pro

I have thrown out a few facts, which you may or may not be aware of, but just at the moment, I am a little unsure what has happened. If you wish to send me a copy of your purchase e'mail (if indeed you have recieved one) by pm Presonal message using the pm button below, I will gladly look at it.

same problem
 

I am having the same problem with Limewire support. whats going on? I never got two emails and I purchased limewire about a month ago from the official site. I can't get any help!!!

I to have had and still are having the same problems as madlands&rmj. I paid for Lwpro but i'm sure i'ts not it, instead i got Lw4.10 when i open Lw it only says Lw4.10. and not Lwpro even in the resources menu there is a link to Lwpro which takes you to the download page, would you need this if you where alrerady using Lwpro?.When i paid i did recieve 2 emails( a reciept and link to my personal dowmload page).Any help would be appreciated. Thanks kaz7.

Same problem
 

Providing that you were buying Pro from the official site www.limewire.com , the thread below has links to help
http://www.gnutellaforums.com/showth...threadid=54008

If you send a PM to RSterne, she should be able to sort it out;)

no support contact
 

Hi,
This is the only access that I have found to try to resolve a similar problem.

I signed up to purchase Limewire online with all its options, and when the download completed I was surprised to find it was Frostwire. The program has functioned fine and I was satisfied with the purchase as I did not appear to receive any pop ups etc, and was able to download musicvideo files.

I never received any confirmation of the order which was paid by paypal and now my computer has crashed and my HDD has been formatted for the reload.
I cannot get in contact with Limewire Frostwire sales or support to have the full registered version sent to me again.
I have never receved a confirmation email with a code or serial number to allow me to reactivate myself. What is my next move?
Regards tedlz

I'm sorry but you've been scammed. For starters, there are no extra options with Pro. This costs $US18.88 for 6 months of updates & email support & should only be bought from the official site www.limewire.com.

FrostWire is totally free as there is no Pro version. The official site for downloading FW is http://www.frostwire.com/

Contact your bank/CC company &, depending on how long ago you paid, they may be able to cancel your transaction. Most will have a department to deal with scams/fraud.

Please read the 2 threads below. The first is some basic info about membership along with scam sites etc etc. The second has info about how some users have been able to get a refund from scammers
http://www.gnutellaforums.com/showth...threadid=28751
http://www.gnutellaforums.com/showth...threadid=44499

Good luck;)