OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
Processor Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz, 1667 Mhz, 2 Core(s), 2 Logical Processor(s)
Total Physical Memory 2,045.56 MB
Available Physical Memory 870.61 MB
Total Virtual Memory 4.22 GB
Available Virtual Memory 2.86 GB
Page File Space 2.29 GB
I have been using LW for 3 months and in that time I have had problems launching it (it won't open). I have uninstalled it and reinstalled it several, times and it works, but now the icon on the lower left of LW shows that I have a firewall issue. I have called my ISP, and Norton to see if it was a problem with them, they walked me through steps to check it and it's not a problem with them it's a LW problem. Please help.

Could you please answer these questions?
System details - help us to help you (click here)

1. OS version? (eg: Windows 98) Windows Vista Home Premium
2. What firewalls you have? Norton 360
3. How much ram? 2046 MB
4. Hard Disk space available? 88.9 GB out of 142 GB
5. Connection type? (eg: dialup, broadband, cable, etc.) Cable
6. Modem & router brand name & model numbers? [FONT='Calibri','sans-serif']HDAUDIO SoftV92 Data Fax Modem with SmartCP[/FONT]
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? House
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. LW [FONT='Calibri','sans-serif']4.14.0 JAVA [FONT='Calibri','sans-serif']JRE 1.6.0_01 for <applet>[/FONT][/FONT]
9. Who is your ISP (Internet Service Provider)? Time Warner
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? 'Your test worked!'
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. NO
12. Is this a your 1st try at LW or is this a new problem with an experienced user. This Firewall problem is a first. I was Using a previous version of LW & have upgraded, but it's still showing the firewall on the lower left in LW
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes
http://www.gnutellaforums.com/attach...1&d=1158099342
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? UPnP enabled
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Norton 360
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA

Are you fully connected to the network (ie do you have all green or blue connection bars)?

Do you have an external modem or router?

Make sure that the Windows firewall is off, because that'll conflict with the Norton firewall. Go back through the config of your Norton firewall & make sure that LW's being allowed.

If you're not fully connected (not seeing green connection bars) try uninstalling Norton & LW, then reinstall LW first & then reinstall Norton. a couple of other Vista users have found that uninstalling their firewall & LW. This person had success with doing the same thing with their Norton
http://www.gnutellaforums.com/genera...tml#post281641

I have norton also.

You have to uninstall both of them, then reinstall Limewire first, than Norton.

That's what I said