1. OS version? (eg: Windows 98) Windows Vista

2. What firewalls you have? The windows security one is disabled, and McAfee is turned off

3. How much ram? 958MB

4. Hard Disk space available? 150GB

5. Connection type? (eg: dialup, broadband, cable, etc.) DSL

6. Modem & router brand name & model numbers? Westell DSL Modem model # C90-610030-06

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? house

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. Limewire: 4.14.8, Java: 1.6.0_02

9. Who is your ISP (Internet Service Provider)? Bellsouth

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? It worked

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No

12. Is this a your 1st try at LW or is this a new problem with an experienced user. I had Limewire on another computer (at another location) and had no problems. Since I have downloaded limewire on this computer, everytime I load limewire my whole internet connection shuts off. The only way to restart it is to unplug the modem or restart the computer.

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes
http://www.gnutellaforums.com/attach...1&d=1158099342

14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? it is set for UPnP in Limewire but I'm not sure what my modem is configured for...

15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall McAfee

16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA

Try this fix with McAfee as alot of Vista users have had this issue...
http://www.gnutellaforums.com/278483-post16.html

Let me know if that works, if not we can try a few more things...

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