Nothing seems to be working to get this resolved. I thought about uninstalling LW but I am afraid it will mess up the billing. I don't want to be billed again. Does anyone have any suggestions.

Try Birdy's advice in this thread...
http://www.gnutellaforums.com/connec...t-fix-try.html

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I tried following the instructions that Birdy gave, but that did not work either. All firewalls have been turned off or LW has been allowed. Any other suggestions? The only thing that I have not done has been to uninstall/re-install LW.

When you deleted the preferences folder, did all of your settings within LW's options change? The first time that you started LW after deleting the prefs, did you have to choose a location for saving downloads?

Try uninstalling LW (start > all programs > limewire > use the uninstall option) then use your comuter's search to look for all files & folders with limewire in the name & delete what you find.
If you've changed your location for saving, make sure that you're not saving downloads to somewhere within LW's files or you'll lose your downloads when you uninstall LW! Also, if your downloads folder has limewire in the name, don't delete that one after a search!!

Once LW's all gone, reinstall & make sure to use the offline installer. When you click to download LW, cancel the dialog box which pops up...now use the option to download the offline installer. Once LW's installed, restart your computer. Then start LW & see how it goes.

Will I need to re-enter my billing info again or will I be billed again due to uninstalling and re-installing LW.

I am not sure if all my setting changed, but after deleting the LW folder I went through the set up and everything was defaulted to what it already had. It did ask me where to save downloads, but it already had the information.

Make sure Vista firewall is turned OFF. Vista's firewall WILL clash with Norton, so go to control panels & make sure it is disabled. If your computer came with McAffee, make sure it is also disabled.

Depends when you bought LW pro. If less than 6 months ago, then go to their site, and enter your email address you used to get pro originally. Lime Wire » Support Alternatively, check your email account to see if you still have the email customer support sent you as it will have the link to your personal download page. Once you get to it, either way, Bookmark that page so you don't need to go thru this to get updates, etc. & be aware of your support nearing an end.

Ensure your Motorola's UPnP is enabled. For suspect some for models it is disabled by default.
Log into your Motorola device. You will hopefully know how to or have instructions about how to do this. Otherwise, there's a few ways depending on their model. Open your browser & type in either 192.168.100.1 _ or _ 192.168.10.1 _ or _ 192.168.1.1 _ or less likely, 192.168.20.1 (one of these numbers should work .. depends on model which one.)
Then a login window should appear. Enter your username and password now. By default the username is admin, and the password is motorola or admin. Click the Log In button to log in to your router.
There are considerable differences between models of Motorola devices firmware so it may be a bit of a hunting process to find the UPnP (Universal Plug and Play) section. It may be under Advanced -> Firewalls or just Firewalls, etc. Make sure it is enabled. If not, change it, then save settings & reboot router. I have supplied a couple of examples of 2 models of Motorola in the image below. Click the image to see a larger view.


BTW re: preferences, it sounds like you originally had download setting to default. That's what most people choose. However when you do delete the prefs folder, LW MUST be closed, otherwise it replaces the old one with a copy of it & doesn't set up a fresh one. The fact you got the prompt for setting up options after opening LW means you did you it correctly.

I have contacted my internet provider and there are no settings that I need to look into for my modem(Motorla) as I do not have wireless internet to any computer. They do not have firewalls set up and the UPnP is enabled by default. I guess they only I left to try is to do an update even though I already have LW 4.14.10 and that is the latest version. Or I can uninstall/re-install the program, but as I have stated, I do not want to get re-billed for the service I am already paying for.

Have you tried this ??
Uninstall all versions of Java from the add/remove programs and then re-install the JRE 5.11 offline version....
Archive: Download Java 2 Platform Standard Edition (J2SE) 5.0 Update 11

Also if you are within your 6 months of purchasing limewire you will not loose your Pro and won't be billed again...But if you purchased Pro more that 6 months ago and it was a 6 month membership you will...

I'd suggest backing up your Pro version...Save it to My Doccuments and re-name it Pro 4.14.10, that way if anything goes wrong you will still have your Pro installer to fall back on...

__________________


If you dont live for something...
You die for nothing...

How do you back up LW to the document folder....I am not sure on how to do this.