1. OS version? Windows vista
2. What firewalls you have? none
3. How much ram? 1022mb
4. Hard Disk space available? 20.1gb
5. Connection type? cable
6. Modem & router brand name & model numbers? usrobotics
7. Where are you trying to connect from? home
8. What version of LimeWire 4.14.10 pro and java is 1.6.0_03
9. Who is your ISP (Internet Service Provider)ntl
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Says ‘Your test worked!’
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. Yes shared network through router
12. Is this your 1st try at LW or is this a new problem with an experienced user. First time, got a new laptop and needed music, installed limewire but when I search nothing happens, connection is on one bar.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image yes however firewall is off.
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? yes
15. What security programs are you using (antivirus etc)? none
16. What country are you living in? UK


Help would be greatley appreciated, no idea why it's not working...its driving me mad...I need music!

also I've tried deleting pref folder but it didn't make a difference so please share any other suggestions.
thanks