Missing Shared and Saved Files

ndimich · #1 (**permalink**) January 31st, 2009

In Oct I purchased LW Pro, my version is 4.18.8Pro Java 1.6.0-oem
Everything was fine until yesterday, when I tried to go into my saved files
and nothing works , the files look like they won't even open.. I can find my files in c documents /Nancy/ limewire/ saved . But can't get them to open from LW. Tried support but they don't recognize my e-mail ..What can I do....

Lord of the Rings · #2 (**permalink**) January 31st, 2009

Did you try using the Explore button to open those folders, then open the files directly?
Those particular files might be fakes.

Check your email history, unless you deleted it, you should still have an email from customer/sales support. If you never received one then sounds like you didn't purchase Pro from the official site. How much did you pay for it? They did have a one-off temporary offer of Pro without customer support for a discount amount.

ndimich · #3 (**permalink**) February 1st, 2009

When I go to the explore I can find the files on my computer in the documents... But the files won't open directly from LW with out
going to explore...Its like the files are not linked....
I no longer have the e-mail but but did print out the e-mail and
I have that... When I bought the Lifttime unlimited membership
i paid 34.95... This was in Oct....Thaks Ndimich

Remoc · #4 (**permalink**) February 1st, 2009

Quote:

Originally Posted by ndimich

When I bought the Lifttime unlimited membership
i paid 34.95... This was in Oct....Thaks Ndimich

Not sure if this is part of the problem your having, but in an authentic version of LW, there is No such thing as "Lifetime Unlimited Membership".

Sounds as if you were Scammed.

LW only offers a 6mnth or 12 mnth subscription.
Reciept should read Limewire LLC.

Only site to get LW is www.limewire.com.

Lord of the Rings · #5 (**permalink**) February 1st, 2009

Explore option is not for opening the files per se. The Explore button is for opening the parent directory folder up so you can access those files. If you wish to open the files directly from LW, then press the Launch button. If they still won't open, then either your computer is lacking the ability for that type of file, such as lacking correct codec, else those files are fakes.

ndimich · #6 (**permalink**) February 1st, 2009

Great..
I know I went to LW but I must have clicked on something that took me somewhere else... I do have an addy for support so I will give that a try
and see if I get anywhere....thanks for all our help....ndimich