Twisted Video Problem

[milo]

I don't use Limewire but one of my customers does. The system in question is running WinXp SP2 fully patched and LW 4.2.6. I received a call today from my customer saying that every time they launch LW their video resolution gets reset to 640x480? I thought they were nuts but I logged in remotely and launched Lw and sure enough the video resolution gets reset once LW is launched. I reset the video closed LW and launched it again and the same problem over and over again???? Very strange any one have a clue as to whats going on???

TIA

[verdyp]

Limewire does NOT contain ANY instruction to change the video settings. It will run in the current display mode, if it can, or there will be an error message if this is not possible (I have never seen that).

The only possibility is that the Limewire installation or the Java installation is corrupted (by virus?) so that this is not genuine Limewire or Java running but another software.

There may also exist a problem in the display driver, if it's not certified compatible with DirectX on Windows (some Windows drivers are bogous, and only support a subset of the DirectX API, notably those many "tweaked" drivers that were made to enhance the display speed of some games, but worked only on a old DirectX version, or only with OpenGL...)

Java's Swing (and then Limewire) needs a correctly working display driver, or it may fail, notably when attempting to render some bitmaps (this is not the fault of Limewire but of Java in general). If you are not sure, try loading one of those Java graphic or games demos on the Sun website, as well as demos using common GUI interfaces with menus, icons and so on.

It's highly probable that this problem does not come from Limewire itself, but from a compatibility problem between his installed Java version and his installed display driver.

To make sure: verify your system upgrades, the version of your display driver for your system, then visit Java's web site:
http://www.sun.com/getjava
then try one of those demonstrations.
Then attempts to reinstall LimeWire if one of its installed files got corrupted.

[milo]

Well, I've updated the graphic drivers to Intels latest and gratest. Double checked Java, it's running ver. 1.4.2_06 the latest and repaired Limewire. Still the same problem? All other apps work fine and do not effect the video resolution. Tried launching a few other Java applets and they all run fine. But once Limewire launches the video resolution get bumped down to 640x480??? It's really freaking twisted I've never seen a system do something as wierd as this before. NAV is 100% up to date and a full system scan was done 3 days ago and I'm running another one now but I'm sure the system is clean. Any other ideas????

TIA

[milo]

There are times when users should not be allowed to use systems...... The user was messing around and some how changed the app to launch in compatibility mode 640x480. I feel stupid because I did not check that first.

Peace