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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
Members need to supply these details >>> System details - help us to help you (click on blue link)


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The Rules

1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement.

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6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem.

7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required.

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10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents.

11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection.

12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban.

13. Dual accounts are not allowed. Cannot explain this more simply. Attempts to set up dual accounts will most likely result in a banning of all forum accounts.

14. Video links may only be posted after you have a tally of two forum posts. Video link posting with less than a 2 post tally are considered as spam. Video link posting with less than a 2 post tally are considered as spam.

15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues.

Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


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  #1 (permalink)  
Old August 24th, 2005
Novicius
 
Join Date: August 24th, 2005
Posts: 1
smileymike is flying high
Thumbs down How to cancel subscription?

Hi,

i used limewire and i dislike it. So i wish to cancel the subscription and request for refund.

Thank You

Michael
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  #2 (permalink)  
Old August 24th, 2005
fabion's Avatar
Lost In Time
 
Join Date: January 19th, 2005
Posts: 1,663
fabion is flying high
Default

The basic version of LimeWire is free. and can be dowloaded here. http://www.limewire.com/english/content/download.shtml

There is no subscription for LimeWire. Looks like you went to a scam. Check this link out. http://forums.gnutelliums.com/showth...threadid=28751

Where did you get your subscription from. You may be able to contact them. If you can't contact your credit card company and explain what has happened they might be able to reverse the charges.
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  #3 (permalink)  
Old September 1st, 2005
Apprentice
 
Join Date: September 1st, 2005
Posts: 8
TheEdge43725 is flying high
Arrow so you've been ripped off! READ THIS!!!

I was able to get a full refund from the "rip off" site...here's a copy of my chat...maybe this will help someone...please note my conversation was very "matter of fact"...and I wasn't about to settle for anything less than a full refund...

It's important to remain "on course", and as frustrating as it is, you have to keep in mind that the person you're speaking to is simply doing a job that he/her hates anyway...so I'd strongy advise to not get angry or abusive with that person

Powered by SightMaxWelcome to Downloading Support.

mena will be right with you.

mena - Welcome to our live webchat service, how may I assist you today?

ME - I'd like to cancel my 7 day free trial please

mena - what is the problem you are having?

ME - i wasn't impressed with the service

mena - why is that?

ME - well, to be honest, I was told I've been overcharged, and it's a free service...and I thought that before I proceeded with a dispute with my cc company, I'd just have you folks honor the 7 day no risk trial as advertised on the web site

mena - what were you looking for when you signed up?

ME - what information do you need from to cancel the charges?

ME - a reliable p2p download site

mena - that is what this is

ME - what information do you need from me to cancel...???

menabut that is what this is...

ME - I'm not here to argue, or debate...please, what information do you need from me to cancel...???

mena - but why would you want to cancel a service when it is what you are looking for?

ME - ...I'm asking that my cc NOT be charged

mena - Really! I apologize if you are not entirely satisfied with our services. What can I do today to be able to keep you as a customer?

ME - like I said, I'm not here to either debate, argue, answer any questions...other than what information do you need from me in order to cancel...???

ME - there's nothing you can do...although I appreciate the offer...now...what information do you need for me to have this canceled...???

mena - The account has been cancelled, you will see a credit for 37.34 within 10-15 daysmenaIs there anything else I can help you with?

ME - nope...

ME - I was charged $47

mena - There is a 9.95$ fee for the processing and handling that is not refundable.

ME - that wasn't information provided to me at the time of the charge...I've got the printed terms & conditions right here in front of me

ME - 47.29 $ USD...was charged...
mena - it was clearly stated in the terms and details and also in the details of the satisfaction guarantee, one which can be found in step 2 of the sign up process, the other in step 3

ME - and there's no mention on the terms and conditions ...I'm sitting here with all 3 pages I printed off at the time of the charge

mena - go back and see

ME - I don't have to...I've got it right here

mena - Our 7 day satisfaction guarantee:
If you are within your first 7 days of our guarantee period – you are eligible for a refund of the unused portion of your membership minus a $9.95 reserve which we keep to cover the costs of processing and handling. No refunds will be applied towards the upgrade package. This is a software program and once purchased cannot be refunded. Please allow a 10 to 15 day processing delay before the funds are returned to your account, should your request be accepted. If you have any technical questions and would require support, please direct your message to our support team at 1-866-240-2481 Monday to Friday, 9am to 5pm (EST).

ME - go ahead and process the 37.34 refund, and I'll take the additional refund up with my CC company

ME - also...although I've copied this chat session...please send a copy to my email address...

mena - the account has been credited in full

mena - Is there anything else I can help you with?

ME - the entire $47.29...???

mena - yes

ME - and when might I see the credit...???

menawithin 10-15 days

ME - tyvm...and you will make certain I get a copy of this chat session in my email ...???

mena - if you selected to receive it then it will be sent automatically, if not copy and paste it for your records

ME - ok...I did make that selection prior to talking to you today...tyvm for your time today...
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