I would understand if I had saved my files to the program, but this was not the case.
I received several messages saying there was an internal error.
I didn't download over a program or use a non existant repair function. There was simply no trace of the program.
I reinstalled the LW3.xx series and somehow found a few songs, my songs from A to B to be exact, but the rest of my listing were missing. When I upgraded it installed over my program and the now empty folders were deleted, and only my songs from A to B were left.
I have them on disc, and I'm considering changing to frostwire and cancelling my subscription to LW, since there was access to my computer from somewhere. I am of the belief it was to urge me to buy the upgrade, and I don't find that appealing, expecially sinc they cannot be contacted at all for questions or problems.
It's not service oriented and that's unacceptable.