i downloaded a video but i can't get the picture to work all i get is the sound#? what do i do to fix this#? thanks

Might be a codecs issue....
You could try to use a different media player such as the free VLC player with built-in codecs which can play almost all media files without problems. You can downlaod it from here:
http://www.videolan.org/vlc/
As a side note, to preview files with it you'll have to open the files directly from the Incomplete folder and not via the LW preview function.

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