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General Windows Support For questions about Windows issues regarding LimeWire or WireShare or related questions


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Forum Rules

Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
Members need to supply these details >>> System details - help us to help you (click on blue link)


Moderators

There are senior members on the forums who serve as Moderators. These volunteers keep the board organized and moving.
Moderators are authorized to: (in order of increasing severity)
Move posts to the correct forums. Many times, members post in the wrong forum. These off-topic posts may impede the normal operation of the forum.
Edit posts. Moderators will edit posts that are offensive or break any of the House Rules.
Delete posts. Posts that cannot be edited to comply with the House Rules will be deleted.
Restrict members. This is one of the last punishments before a member is banned. Restrictions may include placing all new posts in a moderation queue or temporarily banning the offender.
Ban members. The most severe punishment. Three or more moderators or administrators must agree to the ban for this action to occur. Banning is reserved for very severe offenses and members who, after many warnings, fail to comply with the House Rules. Banning is permanent. Bans cannot be removed by the moderators and probably won't be removed by the administration.


The Rules

1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement.

2. Spamming and excessive advertising will not be tolerated. Commercial advertising is not allowed in any form, including using in signatures.

3. There will be no excessive use of profanity in any forum.

4. There will be no racial, ethnic, or gender based insults, or any other personal attacks.

5. Pictures may be attached to posts and signatures if they are not sexually explicit or offensive. Picture sample attachments in posts must not include copyright infringement.

6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem.

7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required.

8. Any impersonation of a forum member in any mode of communication is strictly prohibited and will result in banning.

9. Multiple copies of the same post will not be tolerated. Post your question, comment, or complaint only once. There is no need to express yourself more than once. Duplicate posts will be deleted with little or no warning. Keep in mind a forum censor may temporarily automatically hold up your post, if you do not see your post, do not post again, it will be dealt with by a moderator within a reasonable time. Authors of multiple copies of same post may be dealt with by moderators within their discrete judgment at the time which may result in warning or infraction points, depending on severity as adjudged by the moderators online.

10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents.

11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection.

12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban.

13. Dual accounts are not allowed. Cannot explain this more simply. Attempts to set up dual accounts will most likely result in a banning of all forum accounts.

14. Video links may only be posted after you have a tally of two forum posts. Video link posting with less than a 2 post tally are considered as spam. Video link posting with less than a 2 post tally are considered as spam.

15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues.

Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


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  #21 (permalink)  
Old March 3rd, 2007
Devotee
 
Join Date: February 3rd, 2007
Posts: 27
ElMonoDeFeo is flying high
Default

personal download link?
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  #22 (permalink)  
Old March 3rd, 2007
birdy's Avatar
Airhead
 
Join Date: October 18th, 2004
Location: Perth, Australia
Posts: 889
birdy has a distinguished reputationbirdy has a distinguished reputation
Default

When you buy Pro, you recieve an email with a link to your personal download page...for updating Pro during the 6 month period.

Did you buy Pro from www.limewire.com ?
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  #23 (permalink)  
Old March 3rd, 2007
Devotee
 
Join Date: February 3rd, 2007
Posts: 27
ElMonoDeFeo is flying high
Default

sadly, I got it from a friend (he had the installer, and he gave it to me), so i paid him (for 10 bucks)

does that mean I can't update my LW Pro?
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  #24 (permalink)  
Old March 3rd, 2007
muhctekdano's Avatar
Spaced Out
 
Join Date: November 28th, 2006
Location: Michigan, USA
Posts: 1,154
muhctekdano is a great assister to others; your light through the dark tunnel
Default

yes, very sad...
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  #25 (permalink)  
Old March 3rd, 2007
birdy's Avatar
Airhead
 
Join Date: October 18th, 2004
Location: Perth, Australia
Posts: 889
birdy has a distinguished reputationbirdy has a distinguished reputation
Default

Dano, is that some sarcasm there?



Never mind ElMono...you can always try a newer basic version, see if it's any better (stops shutting down). Then, if you want Pro, buy the official version & get your 6 months worth of updates
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  #26 (permalink)  
Old March 13th, 2007
Disciple
 
Join Date: March 13th, 2007
Location: Chicago
Posts: 11
blkhawk10 is flying high
Default Really need Help - Keeps shutting down

LW keeps shutting down no mater what i try.

I tried everything through out this forum for the past 2 weeks. It will not stay open.

shuts down for no reason.it worked fine for years now, it just keeps shutting down

Please help
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  #27 (permalink)  
Old March 13th, 2007
mickjapa108's Avatar
Valued Member contributor
 
Join Date: February 2nd, 2006
Location: England
Posts: 1,405
mickjapa108 has a spectacular aura about
Default

Hi blkhawk.

System details - help us to help you Please.

Cut n paste these Questions,put your answers in bold text Thank You.

Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.
So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:

1. what OS version? (eg: Windows 98, XP,OSX, Vista)
2. What firewalls you have ?
3. How much ram ?
4. Hard Disk space available ?
5. Connection type (eg: dialup, broadband, cable, etc.) ?
6. Modem & router brand name & model numbers ?
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.) ?
8. What version,LimeWire & Java,Go to L/W's Help/About L/W, THIS show both LW & Java version.?
9. Who is your ISP provider (Internet Service Provider) ?
10. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ?
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
12. Is this a your 1st try at LW or is this a new problem with an experienced user.?
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ?
14. Have you given full permisions for LimeWire to pass through your Firewall ?
15. XP users, Please state XP firewall on or off.?

These are all contained within the sticky Connection problems? Check here first!
but possibly some people are getting a bit confused or lost when we direct them to this sticky & ask them to provide their details.

This information can be vital
For instance, some ISPs are known for blocking p2p/throttling bandwidth,
some connection devices are known for being unreliable in certain situations.

So please, help us to help you & provide as much info as you can.
If you're new to LW or new to computers & aren't sure how to answer some questions,
or don't know what an ISP or router is - just say so. Nobody's going to yell at you:wink:
Even if you can't answer all the questions in one go...don't worry. Do the best you can & we'll take it from there.
__________________
Peace.
__________________
mickjapa108
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  #28 (permalink)  
Old March 13th, 2007
Disciple
 
Join Date: March 13th, 2007
Location: Chicago
Posts: 11
blkhawk10 is flying high
Default answers to your questions to help me, please help asap

1. what OS version? (eg: Windows 98, XP,OSX, Vista) XP Pro
2. What firewalls you have ? just windows firewall
3. How much ram ? 1,024
4. Hard Disk space available ? c: 232 gb d: 150 gb
5. Connection type (eg: dialup, broadband, cable, etc.) ? DSL
6. Modem & router brand name & model numbers ? modem - speedstream 5100 router - smc 7008abr
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.) ? [B******[/B]
8. What version,LimeWire & Java,Go to L/W's Help/About L/W, THIS show both LW & Java version.? LW 4.12.11 Java 1.5.11
9. Who is your ISP provider (Internet Service Provider) ? sbclgobal
10. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ? yes, test works
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. no
12. Is this a your 1st try at LW or is this a new problem with an experienced user.? new problem with experienced user
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ? yes
14. Have you given full permisions for LimeWire to pass through your Firewall ? yes
15. XP users, Please state XP firewall on or off.? on have lw as exception plus allowed ports as listed in advanced options settings of LW
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  #29 (permalink)  
Old March 13th, 2007
Devotee
 
Join Date: February 3rd, 2007
Posts: 27
ElMonoDeFeo is flying high
Default

sadly, birdy, and now mickjapa108, it still shuts down (yes, i installed the newest basic version)

now what?

EDIT: forgot to mention that I replaced the router from the D-link to the Belkin Wireless G router
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  #30 (permalink)  
Old March 13th, 2007
Disciple
 
Join Date: March 13th, 2007
Location: Chicago
Posts: 11
blkhawk10 is flying high
Default

yes, now what do i do
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