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Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
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  #1 (permalink)  
Old March 27th, 2007
Apprentice
 
Join Date: March 26th, 2007
Posts: 9
robowenh is flying high
Default mouse buttons not working

My LW newly installed had a save folder error; that was corrected thanks to your support and LW opens normal. The new problem I have is the mouse does not work on LW. It will highlight things as it covers them but if I click nothing happens. I can't even x out of the program I have to use task manager to shut down.

Using the keyboard I was able to search and it works. please help
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  #2 (permalink)  
Old March 27th, 2007
mickjapa108's Avatar
Valued Member contributor
 
Join Date: February 2nd, 2006
Location: England
Posts: 1,405
mickjapa108 has a spectacular aura about
Default

Rob Hi.
I would just do a clean install, java or L/W installer sounds corrupt, Not sure
whitch one.

Follow thease instructions exactly.
So, you need to Go, Start/All Programs/LimeWire n Uninstall all L/W versions.
Do Not Uninstall From Change or Remove Programs.
Re BOOT Your computer NOW.

Now Go to, Start/Search/click on all files n folders/more advanced options/
& make sure, case sensitive, is not ticked. (all other boxes should be ticked)
Now!!, Put limewire in box, (all or part of file name) & click search.
Delete everything found, including Prefetch folder, (I mean everything)
Re BOOT Your computer NOW.

Now! Go to,
START/Set Program Access/Change or Remove Programs,
now completely remove all versions of java.
Re BOOT Your computer NOW.

Now! Use this Link to get JRE 6, Use the off line installer, NOT the (recormended) one,
http://java.sun.com/javase/downloads/index.jsp
When Download is completed.
Disconnect from internet, close ALL apps n reinstall java.

Now!! Use this link to download latest L/W version using the off line installer
http://www.limewire.com/
If you need help, Shout, If it fixed your problem or not, Feedback helps others.
Peace
__________________
mickjapa108
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  #3 (permalink)  
Old March 27th, 2007
Apprentice
 
Join Date: March 26th, 2007
Posts: 9
robowenh is flying high
Default mouse still not working

I followed your steps exactly and I am still having the same problem unfortunately. In LW my mouse pointer will highlight all of the fields, but when i click them; search for example nothing happens, any other suggestions. mouse works with all other programs exept the java control panel. When I access the java control panel all the fields highlight, but when I click nothing happens. These 2 definately seem linked with the problem.
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  #4 (permalink)  
Old March 27th, 2007
Sleepless's Avatar
ReTired
 
Join Date: January 1st, 2006
Location: Unknown
Posts: 3,121
Sleepless is just really nice
Default

Uninstall java and reinstall it. maybe run ccleaner or something before reinstalling

try different versions of java in case you still have trouble
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  #5 (permalink)  
Old March 27th, 2007
Bummed
 
Join Date: December 22nd, 2006
Location: Butler,PA
Posts: 528
Xcom46 is flying high
Default

First what kind of mouse you use.
The old school ones with the balls in them.
Or wire less mouse they sometime have problems.
Or laser mouse or logitech.

Chris B.......
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  #6 (permalink)  
Old March 27th, 2007
Bummed
 
Join Date: December 22nd, 2006
Location: Butler,PA
Posts: 528
Xcom46 is flying high
Default

Because it do's make a diffrence.

Chris B.
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  #7 (permalink)  
Old March 28th, 2007
Apprentice
 
Join Date: March 26th, 2007
Posts: 9
robowenh is flying high
Default mouse type

my mouse is a wireless hp pp034aa HID compliant mouse
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  #8 (permalink)  
Old March 28th, 2007
mickjapa108's Avatar
Valued Member contributor
 
Join Date: February 2nd, 2006
Location: England
Posts: 1,405
mickjapa108 has a spectacular aura about
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I dont know about mice
My money's on the java, Uninstall java from add n remove programs
Use this link to D/L CC cleaner, run cleaner, delete what it finds then, click on
issues, Scan, then, (Only leave java files ticked) fix selected issues. Don't change any of the settings. & when it asks,make backups of changes
Yes Backup.
http://www.ccleaner.com/update/?v=1.37.456&l=1033
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Last edited by mickjapa108; March 29th, 2007 at 04:01 AM.
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