Uninstall Java from control panel.

Goto program files = c:\program files

Delete the Java folder = c:\program files\java

double click 'internet options' in the control panel.

Scroll down to 'Microsoft VM'

untick "java console enabled" & "Java logging enabled"

Tick "JIT compiler for virtual machine"

Click OK

Restart Machine

Hope this helps

Java 6 update 1 has been proven to be the fault.

Suggest wait until 6.2 is released

cosmosis66 Hi

Follow these instructions exactly.
So, you need to Go, Start/All Programs/LimeWire n Uninstall all L/W versions.
Do Not Uninstall From Change or Remove Programs.
Re BOOT Your computer NOW
Now Go to, Start/Search/click on all files n folders/more advanced options/
& make sure, case sensitive, is not ticked. (all other boxes should be ticked)

Now!!, Put limewire in box, (all or part of file name) & click search.
Delete everything found, including Prefetch folder, (I mean everything)
Re BOOT Your computer NOW.
Now! Go to,
START/Set Program Access/Change or Remove Programs,
now completely remove all versions of java.
Re BOOT Your computer NOW.

Now! Use this Blue Link to get "Java Runtime Environment (JRE) 5.0 Update 12" Use the off line installer, NOT the (recommended) one, 4th one down.
Java SE Downloads - Previous Release - JDK 5
When Download is completed.
Disconnect from internet, close ALL apps n reinstall java.

Now!! Use this link to download latest L/W version using the off line installer
LimeWire
If you need help, Shout, If it fixed your problem or not, Feedback helps others.
Peace

__________________
mickjapa108

can someone help me i need help getting a licence cause it wont let me download song and being a new user dont know where to get one from

Hi Benny J

It could be the License warning thing.
Just have a look,
Go, Tools/Options/Searching/Basic, it says, "Show License Warning"
Untick the box if you don't want to filter out copyright Files in search results.

This option is enabled at setup, The choice is your decision.
Do a test to see if search results improve.
You can reverse this change at any time, the choice is yours.

P.S. A file that requires a license, is protected so if you obtain a license, that file cannot be shared.
So don't put those files in your shared folder.
That will cause more frustration to others as they play only silence.

Try downloading & using the VLC media player (Its Free) & recommended by us here
at the limewire forums. VLC player has most all of the codec's built into the player &
plays above average quality for music & excellent quality for video files, (It plays most everything)

If you wish, VLC player can be set as the default player for your computer, to do this
In Limewire Library, highlight a file mp3, avi or whatever you wish then click on
explore, in the bottom left corner.
This will take you to the shared folder outside of Limewire, right click on a file,
choose, open with, highlight VLC player, then tick the box to always use this program
to open this type of file. Repeat this action to include all the file types you wish VLC
to be the default player.
USE THIS LINK IN BLUE (download from the nearest mirror site to you)
Http://www.videolan.org/vlc/
Your servant.
Peace.

__________________
mickjapa108

Hello,

I'm having a problem with limewire shutting down whenever I try to access the library. The computer is running XP and the lime wire version is 4.12.11. Java version 1.6.0.

I looked into the program files and found this log.

#
# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c93215b, pid=1632, tid=3804
#
# Java VM: Java HotSpot(TM) Client VM (1.6.0_01-b06 mixed mode, sharing)
# Problematic frame:
# C [ntdll.dll+0x3215b]
#
# If you would like to submit a bug report, please visit:
# HotSpot Virtual Machine Error Reporting Page
#

--------------- T H R E A D ---------------

Current thread (0x02d19800): JavaThread "AWT-EventQueue-0" [_thread_in_native, id=3804]

siginfo: ExceptionCode=0xc0000005, reading address 0xea7bfe23

Registers:
EAX=0x00670070, EBX=0x00000000, ECX=0x05104318, EDX=0x0530e480
ESP=0x0336e524, EBP=0x0336e554, ESI=0xea7bfe1f, EDI=0x0530e478
EIP=0x7c93215b, EFLAGS=0x00010282

Top of Stack: (sp=0x0336e524)
0x0336e524: 0530e480 00000000 00150000 ffffffff
0x0336e534: 7c91056d 7c9109bc 00150000 00000000
0x0336e544: 00227568 03360000 7c914859 05104318
0x0336e554: 0336e618 7c931c7c 0530e480 0530e4a8
0x0336e564: 00000000 00007cba 0336e55c 7c90ee18
0x0336e574: 0336e5e8 7c90ee18 7c913290 ffffffff
0x0336e584: 7c913288 7c9166f1 00000001 0edc05fd
0x0336e594: 7c91657e 0530e480 0530e4a8 00000000

Instructions: (pc=0x7c93215b)
0x7c93214b: 8b f7 c1 ee 03 33 71 24 33 f0 33 35 54 c0 97 7c
0x7c93215b: 8b 46 04 80 67 05 fe 89 45 f4 8d 5e 08 8b 0b 8b


Stack: [0x03360000,0x03370000), sp=0x0336e524, free space=57k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x3215b]
C [ntdll.dll+0x31c7c]
C [appHelp.dll+0x6aa9]
C [SHLWAPI.dll+0x9412]
C [browseui.dll+0x4a112]
C [browseui.dll+0x49e76]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.shell.Win32ShellFolder2.getIconIndex(JJ)I+ 0
j sun.awt.shell.Win32ShellFolder2.getIcon(Z)Ljava/awt/Image;+58
j javax.swing.filechooser.FileSystemView.getSystemIc on(Ljava/io/FileLjavax/swing/Icon;+12
j com.sun.java.swing.plaf.windows.WindowsFileChooser UI$WindowsFileView.getIcon(Ljava/io/FileLjavax/swing/Icon;+27
j com.limegroup.gnutella.gui.NativeFileIconControlle r$DelegateFileView.getIcon(Ljava/io/FileLjavax/swing/Icon;+5
j com.limegroup.gnutella.gui.NativeFileIconControlle r.getIconForFile(Ljava/io/FileLjavax/swing/Icon;+18
j com.limegroup.gnutella.gui.IconManager.getIconForF ile(Ljava/io/FileLjavax/swing/Icon;+5
j com.limegroup.gnutella.gui.library.LibraryTableDat aLine$1*****run()V+13
j java.awt.event.InvocationEvent.dispatch()V+11
J java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEventV
J java.awt.EventDispatchThread.pumpOneEventForFilter s(I)Z
j java.awt.EventDispatchThread.pumpEventsForFilter(I Ljava/awt/Conditional;Ljava/awt/EventFilterV+30
j java.awt.EventDispatchThread.pumpEventsForHierarch y(ILjava/awt/Conditional;Ljava/awt/ComponentV+11
j java.awt.EventDispatchThread.pumpEvents(ILjava/awt/ConditionalV+4
j java.awt.EventDispatchThread.pumpEvents(Ljava/awt/ConditionalV+3
j java.awt.EventDispatchThread.run()V+9
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x02c87000 JavaThread "UDPHostRanker" daemon [_thread_blocked, id=1288]
0x03336400 JavaThread "DelayedGUI" daemon [_thread_blocked, id=2796]
0x03313400 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=3476]
0x02c85400 JavaThread "Simpp Handling Queue" daemon [_thread_blocked, id=376]
0x00a56400 JavaThread "DestroyJavaVM" [_thread_blocked, id=2204]
0x02c3c800 JavaThread "MessageDispatch" daemon [_thread_blocked, id=2480]
0x035b4400 JavaThread "QueryUnicaster" daemon [_thread_blocked, id=3548]
0x0332b400 JavaThread "HttpClient-IdleConnectionThread" daemon [_thread_blocked, id=4088]
0x032e7400 JavaThread "HttpClient-ReferenceQueueThread" daemon [_thread_blocked, id=3348]
0x03350c00 JavaThread "GWebCache urlfile" daemon [_thread_blocked, id=4092]
0x035af400 JavaThread "MulticastService" daemon [_thread_in_native, id=1912]
0x0359c400 JavaThread "QRPPropagator" daemon [_thread_blocked, id=1716]
0x03554800 JavaThread "ContentProcessor" daemon [_thread_blocked, id=1972]
0x03538400 JavaThread "Thread-8" [_thread_in_native, id=1932]
0x033fa800 JavaThread "Timer-0" daemon [_thread_blocked, id=2580]
0x033da400 JavaThread "TimerQueue" daemon [_thread_blocked, id=2548]
0x032bb800 JavaThread "Deadlock Detection Thread" daemon [_thread_blocked, id=2124]
0x0323a800 JavaThread "NIODispatcher" [_thread_in_native, id=1324]
=>0x02d19800 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=3804]
0x02d09c00 JavaThread "AWT-Windows" daemon [_thread_in_native, id=1552]
0x02d08800 JavaThread "AWT-Shutdown" [_thread_blocked, id=3504]
0x02d07c00 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=1432]
0x02c4cc00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3840]
0x02c48000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=1512]
0x02c46c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=1656]
0x02c46000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1252]
0x02c3e400 JavaThread "Finalizer" daemon [_thread_blocked, id=3364]
0x02c3d400 JavaThread "Reference Handler" daemon [_thread_blocked, id=2908]

Other Threads:
0x02c34000 VMThread [id=3656]
0x02c4e400 WatcherThread [id=2872]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 2304K, used 518K [0x1e990000, 0x1ec00000, 0x1f360000)
eden space 2112K, 22% used [0x1e990000, 0x1ea08e58, 0x1eba0000)
from space 192K, 18% used [0x1eba0000, 0x1eba8ca8, 0x1ebd0000)
to space 192K, 0% used [0x1ebd0000, 0x1ebd0000, 0x1ec00000)
tenured generation total 30272K, used 19179K [0x1f360000, 0x210f0000, 0x26990000)
the space 30272K, 63% used [0x1f360000, 0x2061ae08, 0x2061b000, 0x210f0000)
compacting perm gen total 12288K, used 9303K [0x26990000, 0x27590000, 0x2a990000)
the space 12288K, 75% used [0x26990000, 0x272a5e10, 0x272a6000, 0x27590000)
ro space 8192K, 62% used [0x2a990000, 0x2ae8e4e8, 0x2ae8e600, 0x2b190000)
rw space 12288K, 52% used [0x2b190000, 0x2b7d0e78, 0x2b7d1000, 0x2bd90000)

Dynamic libraries:
0x00400000 - 0x0041f000 C:\Program Files\LimeWire\LimeWire.exe
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f5000 C:\WINDOWS\system32\kernel32.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x7e410000 - 0x7e4a0000 C:\WINDOWS\system32\USER32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x629c0000 - 0x629c9000 C:\WINDOWS\system32\LPK.DLL
0x74d90000 - 0x74dfb000 C:\WINDOWS\system32\USP10.dll
0x6d7c0000 - 0x6da07000 C:\Program Files\Java\jre1.6.0_01\bin\client\jvm.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x7c340000 - 0x7c396000 C:\WINDOWS\system32\MSVCR71.dll
0x6d310000 - 0x6d318000 C:\Program Files\Java\jre1.6.0_01\bin\hpi.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x6d770000 - 0x6d77c000 C:\Program Files\Java\jre1.6.0_01\bin\verify.dll
0x6d3b0000 - 0x6d3cf000 C:\Program Files\Java\jre1.6.0_01\bin\java.dll
0x6d7b0000 - 0x6d7bf000 C:\Program Files\Java\jre1.6.0_01\bin\zip.dll
0x6d000000 - 0x6d1c3000 C:\Program Files\Java\jre1.6.0_01\bin\awt.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x73760000 - 0x737a9000 C:\WINDOWS\system32\ddraw.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x6d2b0000 - 0x6d303000 C:\Program Files\Java\jre1.6.0_01\bin\fontmanager.dll
0x6d570000 - 0x6d583000 C:\Program Files\Java\jre1.6.0_01\bin\net.dll
0x6d590000 - 0x6d599000 C:\Program Files\Java\jre1.6.0_01\bin\nio.dll
0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\netapi32.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x10000000 - 0x10007000 C:\Program Files\LimeWire\GenericWindowsUtils.dll
0x03910000 - 0x03917000 C:\Program Files\LimeWire\WindowsV5PlusUtils.dll
0x03920000 - 0x03930000 C:\Program Files\LimeWire\WindowsFirewall.dll
0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\shell32.dll
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x5d090000 - 0x5d12a000 C:\WINDOWS\system32\comctl32.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x76d40000 - 0x76d58000 C:\WINDOWS\system32\MPRAPI.dll
0x77cc0000 - 0x77cf2000 C:\WINDOWS\system32\ACTIVEDS.dll
0x76e10000 - 0x76e35000 C:\WINDOWS\system32\adsldpc.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x76b20000 - 0x76b31000 C:\WINDOWS\system32\ATL.DLL
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x71bf0000 - 0x71c03000 C:\WINDOWS\system32\SAMLIB.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x03bd0000 - 0x03bda000 C:\Program Files\LimeWire\LimeWire20.dll
0x71b20000 - 0x71b32000 C:\WINDOWS\system32\MPR.dll
0x75f60000 - 0x75f67000 C:\WINDOWS\System32\drprov.dll
0x71c10000 - 0x71c1e000 C:\WINDOWS\System32\ntlanman.dll
0x71cd0000 - 0x71ce7000 C:\WINDOWS\System32\NETUI0.dll
0x71c90000 - 0x71cd0000 C:\WINDOWS\System32\NETUI1.dll
0x71c80000 - 0x71c87000 C:\WINDOWS\System32\NETRAP.dll
0x75f70000 - 0x75f79000 C:\WINDOWS\System32\davclnt.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\appHelp.dll
0x5a500000 - 0x5a54e000 C:\Program Files\MSN Messenger\fsshext.8.1.0178.00.dll
0x78130000 - 0x781cb000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a 1e18e3b_8.0.50727.163_x-ww_681e29fb\MSVCR80.dll
0x4ec50000 - 0x4edf3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_65 95b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
0x77a20000 - 0x77a74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661d000 C:\WINDOWS\System32\CSCDLL.dll
0x16210000 - 0x1648e000 C:\WINDOWS\system32\wpdshext.dll
0x10930000 - 0x10979000 C:\WINDOWS\system32\PortableDeviceApi.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x73d70000 - 0x73d83000 C:\WINDOWS\system32\shgina.dll
0x75970000 - 0x75a67000 C:\WINDOWS\system32\MSGINA.dll
0x76360000 - 0x76370000 C:\WINDOWS\system32\WINSTA.dll
0x74320000 - 0x7435d000 C:\WINDOWS\system32\ODBC32.dll
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x04130000 - 0x04147000 C:\WINDOWS\system32\odbcint.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x07160000 - 0x071a6000 C:\WINDOWS\system32\Audiodev.dll
0x15110000 - 0x1536a000 C:\WINDOWS\system32\WMVCore.DLL
0x11c70000 - 0x11ca9000 C:\WINDOWS\system32\WMASF.DLL
0x593f0000 - 0x59482000 C:\WINDOWS\system32\wiashext.dll
0x42c10000 - 0x42cdf000 C:\WINDOWS\system32\WININET.dll
0x03d20000 - 0x03d29000 C:\WINDOWS\system32\Normaliz.dll
0x42990000 - 0x429d5000 C:\WINDOWS\system32\iertutil.dll
0x042d0000 - 0x04595000 C:\WINDOWS\system32\xpsp2res.dll
0x73ba0000 - 0x73bb3000 C:\WINDOWS\system32\sti.dll
0x74ae0000 - 0x74ae7000 C:\WINDOWS\system32\CFGMGR32.dll
0x76980000 - 0x76988000 C:\WINDOWS\system32\LINKINFO.dll
0x76990000 - 0x769b5000 C:\WINDOWS\system32\ntshrui.dll
0x048a0000 - 0x048fb000 C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll
0x6d3e0000 - 0x6d3e6000 C:\Program Files\Java\jre1.6.0_01\bin\jawt.dll
0x605d0000 - 0x605d9000 C:\WINDOWS\system32\mslbui.dll
0x6d220000 - 0x6d243000 C:\Program Files\Java\jre1.6.0_01\bin\dcpr.dll
0x75f80000 - 0x7607d000 C:\WINDOWS\system32\browseui.dll
0x435d0000 - 0x43940000 C:\WINDOWS\system32\mshtml.dll
0x746c0000 - 0x746e9000 C:\WINDOWS\system32\msls31.dll
0x42cf0000 - 0x42e14000 C:\WINDOWS\system32\urlmon.dll
0x1b000000 - 0x1b00c000 C:\WINDOWS\system32\ImgUtil.dll
0x04f50000 - 0x04f74000 C:\Program Files\Common Files\Adobe\Shell\PSICON.DLL

VM Arguments:
jvm_args: -Xss64k -Xms32m -Xminf0.10 -Xmaxf0.25 -Xmx128m -Dorg.apache.commons.logging.Log=org.apache.commons .logging.impl.NoOpLog -Djava.net.preferIPv6Addresses=false -Djava.net.preferIPv4Stack=true -DLIMEWIRE_PREFS_DIR="C:\Documents and Settings\Staples\Application Data"
java_command: LimeWire.jar
Launcher Type: generic

Environment Variables:
CLASSPATH=.;C:\Program Files\Java\jre1.5.0_09\lib\ext\QTJava.zip
PATH=C:\Program Files\Java\jre1.6.0_01\bin;C:\WINDOWS\system32;C:\ WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\QuickTime\QTSystem\
USERNAME=Staples
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 72 Stepping 2, AuthenticAMD



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 2 family 15, cmov, cx8, fxsr, mmx, sse, sse2, mmxext, 3dnowext, 3dnow, ht

Memory: 4k page, physical 2062884k(1426024k free), swap 4000512k(3483692k free)

vm_info: Java HotSpot(TM) Client VM (1.6.0_01-b06) for windows-x86, built on Mar 14 2007 00:24:02 by "java_re" with unknown MS VC++:1310


Any help would be appreciated.

Try using this version of Java. Use the JRE offline installer & remove your current Java version before you install this one
Archive: Download Java 2 Platform Standard Edition (J2SE) 5.0 Update 11

If that doesn't help, delete LW's preferences folder when LW's properly closed. See point 3 here & also point 2 if you've used older versions of LW in the past (there could be a folder in either location).
Fixes for LimeWire
This will kill all of your settings within options, you'll have to go back through afterwards & reset things. If you're not sure of your settings, go through LW's tools > options & write them all down, so that you can reset things later.

Ongoing tests have revealed the premature termination of Limewire problem when using JRE 6.1 - only affects XP users.

Tests in the Windows Vista environment have not revealed any runtime problems.

It seems the new version of JRE 6.1 has cross-platform issues. Seems stable in Vista, crashes in XP.

Previous advice to affected XP users remains. Uninstall JRE6.1 & download JRE5.11

XP users will need to wait until Sun corrects cross-platform issues in a future release eg JRE 6.2

I reinstalled JRE 6.1 and the program is working fine now.

Thanks for the help.

i've deleted all previous versions of my java and installed the 5.11 one and it still closes everytime i open it. help!